Sales Support Executive

Job Summary

Basec is looking for a Sales Support Executive to support the sales function through efficient administration, coordination, and process management. This role plays a key part in maintaining accurate sales documentation, ensuring CRM data integrity, and supporting the smooth execution of sales processes from quotation through to delivery. This is a hybrid role within our Milton Keynes office.

About the role

• Respond to enquiries promptly in line with company procedures
• Support day-to-day commercial and sales operations
• Assist with lead tracking, quotations, follow-ups, and CRM (Salesforce) updates
• Provide sales admin support to the Commercial Manager
• Help prepare performance reports and maintain documentation
• Support tenders, bids, and audit activities
• Manage sales/enquiries inbox as required
• Review quotations for accuracy and compliance
• Coordinate lab jobs, monitor lead times, and chase samples/documentation
• Maintain data quality and processes within Salesforce
• Provide team cover and support travel/accommodation bookings

Do you have what it takes?

• An understanding of sales and order management processes
• Confident using CRM systems (Salesforce) and Microsoft applications
• Good commercial awareness, including pricing and governance processes
• Strong organisation, attention to detail, and communication skills

What can you expect from us in return?

• £30,600 per annum
• Generous Annual Leave – Starting at 25 days plus Bank Holidays, with the option to buy additional leave and increased entitlement with length of service
• 37.5 hours per week - Monday to Friday, hybrid working (Tuesday's and Thursday's in the office however please expect a 2 week training plan initially based in the office).
• Enhanced Family Leave – Enhanced maternity, adoption, and shared parental leave with 6 months full pay, plus 2 weeks full pay for paternity leave
• Milestone Rewards – paid and unpaid sabbaticals, charity donations, personal gifts, and retail vouchers
• Salary Reviews
• Company Bonus Scheme
• Enhanced Pension Contributions 
• Life Assurance – 4x your annual salary
• Employee Assistance Programme (EAP) – Confidential support, advice, and counselling available 24/7, 365 days a year
• 24/7 GP Service – Access to medical advice anytime
• Cycle to Work Scheme
• Eye Care Vouchers – Supporting your health and well-being
• Welcome Pack – Filled with company-branded goodies to kickstart your journey with us

At Kiwa, we deliver results driven by our core values: Ambitious, Reliable, and Engaged the principles that guide how we work with colleagues, customers, and everyone we encounter. We are committed to fostering personal development, encouraging you to be ambitious, explore new ideas, and contribute to making the world a safer, more sustainable place. Here, you’ll thrive in a dynamic environment with ample opportunities for growth and self-development.

As an equal opportunity employer, Kiwa celebrates diversity and is dedicated to building an inclusive, supportive workplace. We embrace flexibility in hiring talented individuals from all backgrounds globally, ensuring a work environment free from prejudice, discrimination, and intimidation. Inclusivity and equality are core to who we are, and we uphold these values without exception.

If you have any questions about this role and would like to speak a member of the Talent Team, please e-mail us at [email protected].