Client Enablement Manager

The Client Enablement Manager plays a critical role in ensuring a smooth, confident onboarding experience for clients integrating with our precall APIs. This role sits at the intersection of client delivery, technical enablement, and process management, guiding clients through the technical and business steps required for successful implementation.

You will act as the primary point of contact during onboarding, coordinating provisioning, answering both technical and non-technical questions, and ensuring clients understand vetting workflows and requirements. Once implementation is complete, ongoing support is transitioned to our Product Support and Integration Support teams.

This role is ideal for someone who enjoys client interaction, structured processes, and translating technical concepts into clear, actionable guidance.

What you’ll be doing:

• Serve as the primary onboarding contact for clients integrating with precall APIs
• Manage the end-to-end onboarding process, ensuring milestones and requirements are met
• Coordinate and support client provisioning with TU and TNS (within current role scope)
• Answer technical and non-technical client questions related to onboarding, APIs, and workflows
• Provide clear explanations of vetting processes, requirements, and timelines
• Partner with engineering resources for deep technical questions or escalations as needed
• Translate technical information into client-friendly documentation and guidance
• Ensure a clean and well-documented handoff of fully implemented clients to supporting teams
• Maintain accurate onboarding documentation and client records
• Identify opportunities to improve onboarding workflows, templates, and enablement materials
• Support continuous improvement of the client onboarding experience

What you’ll need:

• Experience in client onboarding, client enablement, technical account support, or implementation roles
• Ability to explain technical concepts clearly to non-technical audiences
• Strong organizational and process-management skills
• Comfortable working across multiple teams and stakeholders
• Experience coordinating provisioning or integrations with third-party partners

Bonus Points:

• Experience working with APIs or technical integrations
• Background in telecom, SaaS, or data-driven products
• Familiarity with vetting processes, compliance workflows, or regulated environments
• Experience documenting onboarding or enablement processes

Company Benefits:

Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work.  Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!

Learn More About First Orion:

First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.

• First Orion has been voted a Great Place to Work with top rankings in every category.

• Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video. 

• First Orion Culture Cornerstones are at the core of everything we do here.

Disclosure:

First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.

This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance. 

First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.