CBMS Product Operations Manager

 

The Colorado Benefits Eligibility and Enrollment Systems team (CoBEES) team manages the technology that is used to deliver human services programs for the people of Colorado, including food, cash, and medical assistance. This includes the Colorado Benefits Management System (CBMS) for benefits case processing and management, PEAK (the public facing application people use to sign up for benefits), and products under the Joint Agency Interoperability (JAI) program.  Colorado has a long history of being a leader in the innovative use of technology to provide support services to those in need.

This position is hybrid, with at least two (2) days are required and as determined by business need at the office located at 303 E 17th Ave, Denver 80203. 
The role may involve travel within the state for meetings and community engagement activities.

CBMS is the largest technology system in the State of Colorado, used to administer benefits such as Medicaid, SNAP, and TANF, helping people get access to food, healthcare, and other critical supports.  This role leads strategic planning for the system, supports program priorities and technology improvement initiatives, manages day-to-day operations, manages vendors, and promotes process improvements that drive early alignment across program areas while mitigating risks. Additionally, this position guides organizational and system transitions, bridging current operations with future-state solutions in support of statewide IT modernization goals. This position must demonstrate excellent leadership, stakeholder engagement, communication, and problem-solving skills and provide outstanding customer service to the programs, county workers, and people of Colorado who depend on CBMS. 

This position is a key member of the CoBEES leadership team and a second-line supervisor responsible for overseeing supervisors and/or team leads supporting operational, programmatic, and project-based work. Supervisory responsibilities include workforce planning, performance management, coaching, resource allocation, and ensuring alignment with organizational goals and priorities.  

This position has combined accountability to the Colorado Department of Human Services (CDHS) and Colorado Department of Health Care Policy and Financing (HCPF) for the successful day-to-day management of CBMS. While the position is housed in CDHS, there is a dotted line reporting to HCPF as well.

Primary job duties:

Strategy, Planning, and Stakeholder Engagement. Leads strategic planning, stakeholder engagement, governance, and organizational change efforts for CBMS by coordinating cross-functional initiatives, driving system and process improvements, and aligning operational priorities with departmental and statewide technology goals to improve efficiency and service delivery.

Vendor and Contract Management.  Leads vendor oversight, contract compliance, governance, and continuous improvement efforts by managing vendor performance, resolving operational issues, supporting compliance initiatives, and ensuring alignment with organizational, security, and technology standards.

Project and Portfolio Coordination.  Directly supervises operational teams and provides portfolio-level coordination and governance for CBMS initiatives by managing project intake, prioritization, sequencing, governance activities, and release readiness to ensure alignment, transparency, and effective execution across programs. 

Budget, Resource, and Workforce Management.  Manages budget, workforce planning, and resource allocation for CBMS by overseeing funding, staffing strategies, and contracting activities to ensure operational needs are met and program objectives are supported within financial and procurement constraints.

Other Duties as Assigned.  Performs additional duties as assigned in support of CoBEES leadership priorities and participates as a member of the leadership team to address emerging operational, strategic, and organizational needs. 

• Supervising professional staff and/or subordinate supervisors in a complex operational, program, or technology environment. 
• Ability to lead projects, operational improvements, or organizational initiatives with competing priorities and deadlines, adapt to changing business needs, and maintain effective working relationships.
• Experience managing stakeholder relationships and collaborating across multiple departments or business areas.
• Ability to analyze operational issues, trends, customer feedback, or performance metrics to make sound decisions and drive continuous improvement.
• Ability to facilitate meetings, develop recommendations, and communicate effectively with leadership and stakeholders.
• Experience managing budgets, staffing resources, contracts, or procurement-related activities.
• Strong facilitation and written and verbal communication skills, including experience presenting to executive leadership and the ability to communicate information clearly and translate between technical and non-technical audiences.

• Graduation from an accredited college or university with a bachelor’s degree in Business Administration, Public Administration, Information Technology, Computer Information Systems, Project Management, Organizational Leadership, or a related field; AND Six (6) years of professional experience in a combination of the following: product operations, program management, technology operations, systems governance, project management, portfolio management, business operations, or a related role supporting complex enterprise systems.

OR

• An equivalent combination of education and professional experience equal to ten (10) years.

Preferred Qualifications:

• Experience working in government, healthcare, human services, technology, or other large, highly regulated environments.

• Experience supporting enterprise systems, operational platforms, or customer-facing technology solutions, particularly eligibility systems, integrated benefits systems, CBMS, PEAK, or Medicaid, human services, or other public-sector technology.

• Experience with project management, Agile, Lean, ITIL, or continuous improvement methodologies.

• Experience leading operational modernization, business transformation, or system improvement initiatives.

• Experience developing governance processes, performance measures, or operational standards.

• Experience managing vendors or external service providers, contracts, and deliverables and improving service delivery performance.

• Standard Background – CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license)
• Travel - Occasional travel within the state for meetings and community engagement activities

• Preferred Qualifications & Competencies:

  • Relevant years of state service experience.

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position.  You must complete the official State of Colorado online application.  Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached."

You must meet the minimum qualifications to continue in the selection process.  Part-time work experience will be prorated.

After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing. 

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications. 

If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.     

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated.  You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

• You or your representative must sign and submit the official appeal form for review.  

• You can find the official appeal form here. 

• You must be deliver the official appeal form to the State Personnel Board:

  • By email ([email protected]), or

  • Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or 

  • Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or

  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance:

• At (303) 866-3300, or

•  Refer to the  Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

• How to apply to the State of Colorado( Youtube Video, Runtime 3:59, Closed Captions Available)

• The Assessment Process

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of Colorado Employee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for the Public Service Loan Forgiveness Program.

• We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

• Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment. 

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [email protected].

The State of Colorado is an equal opportunity employer

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities.  The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).  Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.