Director of Clinic Operations

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.  With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality. At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

 

Provides operational leadership for ambulatory clinics and related services to deliver patient-centered, safe, efficient, and compliant care. Accountable for strategic, operational, and financial performance in partnership with physician, nursing, administrative, and research leaders to achieve organizational goals and meet regulatory, policy, procedure, and accreditation requirements. Promotes a collaborative culture across ambulatory sites that supports high-quality, efficient care and seamless integration of clinical trials and research activities.

 

At Fred Hutchinson Cancer Center, all employees are expected to demonstrate a commitment to our values of collaboration, compassion, determination, excellence, innovation, integrity, and respect.

Responsibilities

• Oversee clinic operations including patient flow, access, throughput, staffing alignment, care environment, service recovery, and operational readiness.

• Ensure operational workflows support safe and efficient integration of standard-of-care services and protocol-driven research care within ambulatory clinics. 

• Partners with operational, physician, nursing, laboratory, pharmacy, infusion, and other interdisciplinary leaders to ensure coordinated and effective support services in the ambulatory setting.

• Partners with colleagues across the organization to assess, communicate, and operationalize initiatives that affect ambulatory care delivery, including clinical research activities. 

• Assures compliance with quality improvement programs, external agencies, and regulatory bodies.

• Accountable for providing a clean and safe environment for patients and staff.

• Plans for future operational capacity, workflow design, and space utilization to meet ambulatory clinical and research program needs.

• Identifies, mitigates, and escalates operational issues and risks affecting clinic performance, patient care, and research integration.

• Collaborates with service line and physician leadership to develop strategic plans, department objectives and related budgets. 

• Uses Lean principles to conduct duties.

• Serves a primary leadership role in developing operating and capital budgets for assigned ambulatory clinic operations and related services.

• Exercises fiscal responsibility in managing to budgets.

• Evaluates the operational and financial impact of initiatives, workflows, staffing, and service changes and communicates recommendations to senior leadership.

• Manages vendor relationships and service agreements as applicable to assigned areas. 

Qualifications

Required:

• Master’s degree in healthcare administration, business administration, public health, nursing, or a related field, or equivalent combination of education and experience.
• Minimum of 5 years of progressive leadership experience in ambulatory healthcare operations, oncology operations, or related clinical service areas, including direct leadership of teams and responsibility for operational and financial performance.

• Progressive leadership experience in ambulatory healthcare operations, oncology operations, or related clinical service operations.

• Knowledge of ambulatory clinic workflows, patient throughput, quality and safety standards, and regulatory requirements.

• Ability to partner effectively across clinical care, operations, and research functions.

• Demonstrated ability to effectively lead and manage through rapid change.

• Demonstrated ability to use operational, quality, service, and financial metrics to measure performance, report outcomes, identify opportunities for improvement, and develop action plans.

• Ability to lead effectively with emotional intelligence, using sensitivity and empathy in an emotionally challenging environment.

• Ability to provide and receive constructive and effective two-way feedback.

• Strong verbal and written communication skills, with the ability to communicate and work effectively with staff, leaders, and physician/research partners at all levels.

• Strong critical thinking and judgment with the ability to make effective decisions in a high-pressure, time-sensitive, and complex healthcare environment.

• Conflict mitigation, mediation, and resolution skills.

• Fiscal management skills including budget preparation, monitoring, and management.

Preferred:

• Preferred experience in an academic medical center or oncology setting and experience supporting clinical trials, research operations, or integration of research workflows in ambulatory care.

• Oncology experience
• Experience with process improvement methodologies

• Experience supporting or overseeing clinical trials, clinical research workflows, or research operations in a healthcare setting

The annual base salary range for this position is from $164,674.00 to $274,414.00, and pay offered will be based on experience and qualifications.   Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position. Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks). 

Additional Information

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at [email protected] or by calling 206-667-4700.