Global Technical Support Specialist II - TEM

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.  

Thermo Fisher Scientific across the world with more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.  

Who are we looking for  

Our future colleague for this position enjoys collaborating in a multi-disciplinary technical environment to address technical problems within multi-cultural team. If you enjoy the introduction of software solutions on top of high-performance systems, this is an excellent opportunity to change the world.  

• Handles tasks and projects in the Technical Support Department in order to improve its efficiency.  

• Act as liason for Service between Production, R&D, R&D Global Digital, BU and Global Tech Support.  

• Provides „root cause“ analysis and actively takes part in resolving technical issues.  

• Collects, analyzes and reports data for the purpose of solving problems and improving company’s inner processes, utilizing PPI Business System 

• Provide worldwide 3rd line technical support for Material Scicences modules delivered and connected with our Electron Microscopes (Camera's, Filter's and detectors) 

• Postmortem analysis for solved support calls, collaboration on and leading continuous improvement processes  

• Actively looks for chances too lower the installation and warranty cost based on collected data and analyses  

• Continuously drive improvement via MyPPI, CAPA and NPI projects  

• Following the effective documents IMS, EMS and working on documentation  

How will you get there  

• At least a bachelor’s degree of Phsyics, Electrical Engineering, Chemistry (or related technical field) or a combination of both education and meaningful work experience.  

• Experience with either camera's, electron detectors or filters, or proven experience with related technology showing ability to learn 

• Strong social skills, written and verbal  

• English written and spoken min. level B2.  

• Ability and willingness to travel internationally (less than 25% of working hours).  

• Ability to work independently as well as to collaborate in a team.  

• Knowledge of NPI processes, PMP and/or Material Science workflows is an advantage 

What do you need  

• Excellent communication ability (both face-to-face as temote) and influencing skills including the ability to communicate technical concepts to a variety of audiences is important to the success in this position  

• Positive attitude in approaching day-to-day issues, solve issues as one MSD team 

• Affinity with software applications and computer hardware  

• Pro-active, customer-focuses, hard-working and outgoing personality  

• Self-steering on multiple tasks  

• Consistent record to work well with cross-functional and cross-cultural teams  

Of course, we all know a list of job requirements is like a wish list. Are you the ideal candidate, but you do not match all requirements? We are happy to get to know you and to discuss a possible fit.  

Why Service 

Our Central Service organization enables our customer to push the technological barrier every day! Opportunity to visit our customers on-site, performing critical work to support breakthrough innovation up to 25% of the time! 

Why us 

• Competitive salary, plus annual incentive bonus and a company stocks program (Excellent country-specific benefits) 

• Excellent career progression opportunities with a large and growing global employer. 

• Collaborative work in an international environment 

• Strong Team Spirit and Active Career Management 

• Very attractive 40 (27+13) holidays a year 

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.  

We encourage candidates that enjoy working in a diverse, multi-disciplinary, groundbreaking technology environment where personal development and team collaboration are key to success, to help make the impossible possible for our customers..  

Diversity is an important element to build an effective and challenging working environment. Integrity, Intensity, Innovation and Involvement are key values that we expect as integral part of our community.