Consumer Banking Performance Manager - Mid-Atlantic Region - Supporting Preferred Business

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for driving market performance through strategic planning, client experience enhancement, and workforce optimization. Key responsibilities include analyzing client and associate trends, providing actionable feedback to Leaders, and supporting training initiatives to elevate brand representation and deepen client relationships. Job expectations include leveraging talent analytics to improve productivity, gathering insights to refine messaging and offerings, and implementing competitive performance plans that exceed market objectives.

LOB Job Description:

The Preferred Business Performance Manager (PM) will work closely with Region Executives (RE) and Market Leaders (ML) to ensure effective development and execution of client centric local strategies and tactics that drive responsible growth through acquisition, client retention and deepening client relationships across the assigned region while mitigating risk.

The PM works to ensure adoption and flawless execution of initiative rollouts, routines and strategic plans to achieve and exceed region objectives. In this role, PM’s will provide analysis and timely feedback to MLs, REs and Performance Executive (PE) on performance, client experience, behavioral trends, and channel strategy opportunities. The PM is also responsible for improving the overall BSA population’s proficiency, client experience and productivity by coaching MLs on root cause analysis, action planning, leader excellence, virtual/in person visit effectiveness and One Team Partner integration.

PM’s conduct virtual and in person visits with REs/MLs to assess partnership, behavioral adherence, client engagement impact and proficiency needs. PMs provide in person/virtual individualized coaching to improve ML effectiveness, reduce behavioral variability and increase productivity. 

PMs also serve as collaborative partner with the PE, MLs and the RE to address client, technology, operations and associate opportunities as appropriate. This role also provides voice of associate for initiatives, offers, procedures, products, associate tools, resources, proficiency activities and client marketing.

Performance Manager key responsibilities:

• Partners with RE to ensure effective execution of strategies & tactics that drive responsible growth, enhance the client experience while mitigating risk

• Region, Market and BSA performance analysis

• Oversee new initiatives and provide client escalation/associate support as appropriate

• Assess, coach and support MLs to build proficiency and increase effectiveness

• Manage visits, action plans adoption/alignment/progress and proficiency activities

• Manage One Team routines and drive day-to-day integration with Preferred Banking, Consumer Investments, Business Banking and Consumer Lending

• Strong analytical skills

• Proven ability to drive integration across multiple lines of business.

• Ability to be a change agent and work in a fast-paced environment.

• Ability to influence, collaborate and communicate with senior leadership and front-line associates

• Projects enthusiasm, optimism, and determination

Responsibilities:

• Develops and implement competitive performance plans
• Provides timely feedback on client experience and market strategy opportunities to drive continuous improvement
• Analyzes client and associate trends to identify opportunities for deepening relationships and enhancing service delivery
• Applies talent analytics to progress hiring, resource planning, performance management, and retention of top talent
• Supports training and gather feedback to improve brand representation, messaging effectiveness, and overall client experience

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• 7+ years leading, coaching, and managing high performing teams

• Strong analytical skills

• Proven ability to drive integration across multiple lines of business

• Proactively collaborates and builds trusted relationships with peers/key partners/clients

• Ability to be a change agent and work in a fast-paced environment

• Experience in building and executing effective client centric strategies that drive responsible growth and mitigate risk

• Communicates strategic business plans and tactical goals clearly and effectively at all levels

• Virtual leadership Experience

• Projects enthusiasm, optimism, and determination

Desired Qualifications:

• Undergraduate College Degree

• Financial Center Channel Leadership Experience, GWIM, Preferred or Small Business Banking Experience

• Experience partnering, collaborating and influencing market and region level leaders

Skills:

• Influence
• Issue Management
• Policies, Procedures, and Guidelines Management
• Process Management
• Risk Management
• Business Operations Management
• Customer and Client Focus
• Decision Making
• Executive Presence
• Leadership Development
• Business Continuity Management
• Controls Management
• Monitoring, Surveillance, and Testing
• Problem Solving
• Process Mapping

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842), US - MD - Bethesda - 7501 Wisconsin Ave (MD9983), US - MD - Columbia - 10320 LITTLE PATUXENT PKWY - MERRILL LYNCH BUILDING (MD4935), US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130), US - NJ - Princeton - 845 ALEXANDER RD (NJ8845), US - VA - Vienna - 8075 LEESBURG PIKE - FAIRFAX SQUARE (VA3075)

Pay and benefits information

Pay range

$140,300.00 - $177,400.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.