Middleware Application Support & Defect Management Specialist - VOIS

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking a skilled Middleware Application Support and Defect Management professional to join our Testing function in Pune. This role is accountable for the end-to-end support of middleware applications, driving defect management activities, coordinating with cross-functional teams, and supporting service stability across Telecom OSS and BSS environments. The position is well suited to individuals with strong application support experience, a proactive approach to problem-solving, and the ability to work effectively in fast-paced and collaborative environments.

## What you’ll do

##

• Manage and support middleware applications to ensure operational stability and service continuity.
• Lead and facilitate defect management and defect triage meetings, ensuring clear ownership and actionable outcomes.
• Coordinate with cross-functional teams and external partners to drive efficient defect resolution.
• Monitor, track and report defects using tools such as Azure DevOps (ADO), Jira and Microsoft Teams.
• Support standard operational processes while identifying, owning and resolving non-standard issues.
• Collaborate with stakeholders across delivery, testing and support functions to maintain quality outcomes.
• Apply knowledge of Software Development Life Cycle (SDLC) and Agile methodologies in day-to-day activities.
• Build effective working relationships to influence outcomes and resolve conflicts constructively.
• Explain technical processes and defect management practices to a broad range of stakeholders.
• Support Telecom OSS and BSS systems and contribute to end-to-end service assurance activities.
• Utilise Middleware technologies including WebLogic and TIBCO to support application environments.
• Contribute to reporting, insights and process improvement initiatives using Power Apps and Power BI where applicable.

## Who you are

##

• Experience in Application Support and Maintenance within technology-driven environments.
• Strong understanding of Telecom domains with end-to-end OSS and BSS process knowledge.
• Working knowledge of Middleware technologies including WebLogic and TIBCO.
• Experience using Azure DevOps (ADO), Jira and Microsoft Teams.
• Knowledge of Power Apps and Power BI.
• Excellent verbal and written communication skills with the ability to engage stakeholders at multiple organisational levels.
• Strong facilitation skills with experience leading defect management discussions and driving resolutions.
• Understanding of Software Development Life Cycle (SDLC) and Agile delivery methodologies.
• Ability to work effectively under pressure while managing competing priorities.
• Strong analytical thinking, problem-solving skills and attention to detail.
• Demonstrated ability to build collaborative relationships across teams and partner organisations.
• Self-motivated, adaptable and proactive in removing obstacles that may impact delivery or defect resolution.
• Solution-oriented mindset with experience supporting deployments, defect triage and service delivery activities.

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

##

• Opportunity to work on large-scale telecommunications applications and services.
• Exposure to end-to-end OSS and BSS ecosystems within a global technology environment.
• Collaboration with diverse cross-functional teams and external partners.
• Hands-on experience with industry-standard platforms and support processes.
• Opportunity to contribute to service improvement, defect management excellence and operational quality initiatives.
• Professional growth within a dynamic and technology-focused organisation.

## What skills you will learn

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• Advanced defect management and service assurance practices.
• Enterprise application support methodologies.
• Telecom OSS and BSS operational processes and architecture.
• Stakeholder management, influencing and cross-functional collaboration.
• Reporting and analytics using Power BI and Power Apps.
• Agile delivery practices and lifecycle management.
• Middleware support expertise across WebLogic and TIBCO platforms.
• Problem-solving, prioritisation and operational decision-making skills.

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

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#JDEnhancedByTARA

## Follow us on social media

### Follow us on social media and #StayConnected

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/
• You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2