Process Engineer Consultant

Mission Overview:

The Process Engineer consultancy mission is offered by Keystone Solutions for a client in Brussels. As a Keystone Solutions consultant, you will represent our values and expertise while working on-site at the client’s Transformation Office.

Mission Context:

The client’s Tribe Invest & Financial Insurances is responsible for delivering investment products and maintaining end-to-end solutions for their customers. The Tribe is organized into squads and clusters, facing major challenges to accelerate digitalization and regulatory compliance. You will join the Client Cluster, focusing on processing and analyzing Execution Only processes for all clients.

Responsibilities:

• Define and implement new business (sub)processes within business architecture principles and strategic objectives.
• Adjust and improve existing processes for customer satisfaction, efficiency, and risk management.
• Contribute to application changes and testing as needed.
• Monitor and assess processes using key indicators and customer feedback, identifying improvements.
• Conduct analyses and studies related to process management.
• Communicate with all stakeholders, including operational teams, to ensure effective implementation.
• Create and maintain clear documentation for standardized implementation, incident resolution, and adjustments.
• Ensure compliance with internal and external guidelines (Legal, Compliance, Permanent Control, General Inspection).
• Guide change management, ensuring customers and employees master new or changed processes.
• Provide user support after implementation of changes.
• Collaborate with Business and IT partners during ideation phases to ensure solutions meet customer and employee needs, align with strategy, and achieve efficiency and risk management objectives.
• Work within a multidisciplinary Agile team, contributing to defining, building, testing, and implementing products or services.
• Help deliver stories in planned sprints, supporting the team beyond your area of expertise.
• Organize work independently, estimating scope and complexity of tasks.
• Commit to work during sprints or trimesters via Agile Ceremonies.

Requirements:

• Bachelor/Master degree or equivalent by experience.
• Languages: Good command of French and English, fluent in Dutch.
• 2-5 years of relevant experience.
• Good knowledge of process management tools (mandatory).
• Knowledge of the business context of Invest or Banking sector (mandatory).
• Knowledge of process improvement methods and techniques (mandatory).
• Mastery of risk management and control (mandatory).
• Notions of business architecture, automation (IT and robotization), and data management (preferable).
• Excellent analysis skills, ability to structure and model.
• Efficient facilitator and communicator (oral and written).
• Strong ability to convince, influence, and negotiate.
• Driven and tenacious in finding creative solutions.
• Customer-oriented and committed to meeting expectations.
• Team player.
• Fully endorses Scrum values: focus, openness, commitment, respect, courage, knowledge sharing, continuous learning, and adding real value.

Keystone Solutions Advantages:

• Consultancy Nature: You will work on-site as a Keystone Solutions consultant, bringing our expertise to client environments.
• Dynamic Projects: Experience a variety of challenges across different client settings, broadening your professional horizons.
• Turbo-Charged Learning: Benefit from continuous professional development and exposure to diverse business contexts.
• Skyrocketing Ambition: Keystone Solutions is committed to your career growth, offering opportunities to advance within our consultancy framework.
• Values: As a K-Stone, you bring our core values to every engagement, ensuring excellence and integrity in all missions.

Work Location & Telework:

Brussels, with an expectation of 50% on-site and 50% homeworking.

Call to Action:

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.