Reinstatement Planning Team Leader

Department: Welsh Water

Employment Type: Permanent - Full Time

Location: Nelson, Caerphilly

Compensation: £34,000 - £36,000 / year

Description

Key Responsibilities

• Lead, coach and develop a team of Reinstatement Planners to achieve business objectives.
• Conduct regular one-to-ones, performance reviews and development conversations.
• Monitor team performance against key operational and contractual KPIs.
• Foster a positive, collaborative and high-performing team culture.
• Support recruitment, onboarding and training activities within the planning team.

• Oversee the scheduling and coordination of reinstatement works across the contract. 
• Ensure all reinstatement activities are programmed within statutory and contractual timescales.
• Review and optimise work schedules to maximise productivity and resource utilisation.
• Monitor workloads and allocate resources effectively to meet service level agreements.
• Escalate planning risks and operational constraints proactively.

• Drive achievement of reinstatement completion targets.
• Monitor daily and weekly performance metrics and implement corrective actions where required.
• Work closely with field operations teams to ensure seamless delivery of planned works.
• Identify opportunities to improve planning efficiency, utilisation and customer outcomes.
• Support operational recovery plans where backlogs or service failures arise.

• Ensure all reinstatement programmes comply with NRSWA regulations and local authority requirements.
• Maintain accurate records and management information within relevant systems.
• Support audits and compliance reviews.
• Monitor defect trends and work with operational teams to reduce failure rates.
• Promote a strong culture of health, safety, environmental and quality compliance.

• Build effective relationships with operational managers, supervisors, local authorities and supply chain partners.
• Act as an escalation point for complex planning issues.
• Provide regular performance updates and reporting to senior management.
• Support client meetings and contract reviews where required.

Experience and Qualifications

• Previous experience leading a planning, scheduling or coordination team.
• Experience working within utilities, civils, highways, telecoms or infrastructure environments.
• Strong understanding of reinstatement processes and associated regulations.
• Excellent organisational and workload management skills.
• Strong stakeholder management and communication skills.
• Proven ability to analyse operational performance data and drive improvements.
• Experience using workforce management, planning or scheduling systems.
• Strong Microsoft Office skills, particularly Excel.

• NRSWA Supervisor qualification.
• Knowledge of Street Manager and permit schemes.
• Experience working within gas, water, power or telecom utility contracts.
• Lean, Continuous Improvement or project management experience.

Salary and Benefits