- Location
- Kennesaw, Georgia, US
- Workplace
- Onsite
- Type
- Full-time
- Department
- Management
- Seniority
- Entry
- Education
- High School
- Source
- BetterTeam
Description
Junior Program Manager.
Workdays: Monday thru Friday.
Hours: 8:00 am - 5:00 pm.
Location: Kennesaw, GA 30144 (In-Office).
Under the direct supervision of the Support Manager or designee, this position will be responsible for the off-site management and administration of field installation projects. Position will assist and supervise performance of assigned project personnel. This person will work closely with vendors and customer project staff striving to maintain the highest customer experience.
NOTE: Work at this level provides the opportunity to refine the basic skills gained through education, and acquire additional skills through experience in order to qualify for advancement to the advanced level. Project assignments will tend to be of narrower focus and smaller scale.
RESPONSIBILITIES:
ESSENTIAL FUNCTIONS:
- Provides customer service and support by communicating well with clients; developing client relationships; understanding customer needs and expectations as it relates to the Statement of Work; and always maintaining a professional image.
- Manages assigned projects by utilizing time for maximum productivity; accounting for percentage of time worked for a client; keeping manager informed of project status; accurately completing tasks in a timely manner; coordinating with prime customer and prime customer’s client and company internal staff; maintains record of project escalations and issues; Works with supervisor and senior team members to resolve customer issues.
- Facilitates communications with vendors and customers for installation readiness in accordance with the applicable Statement of Work.
- Maintains accuracy and updates current project databases.
- Creates status reports for the vendor and customer as required.
- Participates and engages in weekly project meetings.
- Reviews subcontractor invoices for accuracy and approves for payment.
- Reviews employee timecards for accuracy and approves for payment.
- Ensures that projects meet defined project timelines and stays within budget.
- Coordinates and tracks any missing components of the client’s shipments. Reports claims to supervisor and provides all incident information.
- Responsible for ensuring proper project closure, including securing customer signoffs and ensuring that all interim and end-of-project billing has been completed.
- Communicates with eBryIT supervisor, making them aware of any billing discrepancies with vendor and/or customers with project related business.
- Communicates project status and shares project information with superiors and subcontractors.
- Manages department and company paperwork responsibilities by submitting completed, detailed, and accurate forms by the required deadlines.
- Adheres to company policies and procedures.
- Displays a consistently positive, cooperative, self-motivated, courteous, and professional attitude as an essential function of this position.
KNOWLEDGE OF: Principles, practices, and methods of IT Projects. Working knowledge of database programs is preferred.
EDUCATION/EXPERIENCE:
- Required: High school graduate or two years or more of progressively responsible project Admin/Coordination/Management experience.
- Required: Minimum of one year in an Inside Project Manager capacity.
- Preferred: Bachelor’s degree in relevant field.
- Preferred: Advanced Excel skill set.
KNOWLEDGE OF:
- Principles, practices, and methods of IT Projects.
- A working knowledge of database programs is preferred.
- Incumbent must have clear understanding and interpretation of Statement of Work documents.
- Knowledge of the basic techniques for conducting meetings and conveying technical information.
SKILL AT:
- Planning, coordinating, and managing field installation projects; assisting junior level in problem solving, etc.
- Incumbent must be proficient in Microsoft Office products and demonstrate intermediate level PC technical skills.
- Intermediate to advance Excel skills preferred.
- Good communications skills required.
- It is essential for incumbent to demonstrate the ability to work independently with guidance to prioritize and complete tasks as per defined deadlines.
- Attention to detail a must.
- Strong interpersonal skills are essential.
WORKING CONDITIONS:
- Work is performed primarily in a standard office environment, but may involve exposure to moderate noise levels from high-speed computer printers and other peripherals.
- Work involves operation of personal computer equipment for four or more hours daily.
- Occasionally may work evenings, weekends, and/or other than normal work hours as necessary.
- May travel locally when needed for project related site visits or pilots.
REQUIRED:
- Must be willing to go through a criminal background check and drug screening.
Candidates responding to this posting must currently possess the eligibility to work in the United States. No relocation provided. Local candidates preferred.
eBryIT participates in e-Verify, which is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that enables participating employers to electronically verify the employment eligibility of their newly hired employees. We are a dedicated Equal Opportunity Employer, committed to a diverse workplace. Successful candidates will require a pre-employment drug screen, criminal history, education, and work background screening.
Job Type: Full-time.
Benefits:
- 401(k).
- Dental insurance.
- Health insurance.
- Paid time off.
- Vision insurance.
Schedule:
- 8 hour shift.
- Monday to Friday.
Skills
ExcelCustomer Service