Manager on Duty

Description

Title: Manager on Duty/M.O.D.

Status: Full-time or part-time; Hourly; Non-exempt

Reports To: Store Director

Job Summary: To model and provide excellent customer service, ensure that store is adequately staffed and that daily operations are running smoothly

Essential Functions and Duties:

• Open and close store on time daily, ensuring that security procedures are followed and alarms are properly set or disarmed 

• Count and balance cash drawers to ensure amounts are correct; maintain adequate cash balance in office for daily operations; make bank deposits
• Operate cash registers/scanners; properly weigh produce, scan and bag merchandise accurately and in a timely manner 

• Receive customer payments accurately, including cash, check, credit, debit and EBT transactions, and WIC coupons; provide accurate change when appropriate

• Train and supervise clerks in their daily duties
• Handle price changes in system, make signs and tags for shelves

• Handle miscellaneous office duties such as ordering office supplies, answering telephones, processing new hire paperwork, and sending coupons to manufacturers

• Stock merchandise as needed, including produce, dairy and bakery items 

• Make decisions regarding customer returns and refunds

• Provide and model friendly customer services at all times 

• Sign for deliveries by UPS, FedEx or other courier system

• Maintain overall store appearance by cleaning floors, straightening items on shelves, pulling cardboard boxes, etc.  

• Ensure customer safety by keeping aisles clear, cleaning up spills, etc.

• Perform other duties as required by management

Requirements

Required Skills, Education and Experience:

• High school diploma or equivalent preferred

• Previous retail cashier experience preferred

• Ability to use interpersonal skills and communicate with customers, management, vendors and co-workers in a pleasant and effective manner, including active listening and using proper grammar
• Must be proficient in basic math and grammar skills 

• Must be able to safely and properly use cash register, baler, electric jack, hand jack, box cutter or other cutting tools, wrapper, floor scrubber and various other cleaning tools

• Must be able to efficiently operate a computer, including a variety of software programs (MS Word, ICL, Save-a-Lot Program, First Class) and other office machines such as office copier, calculator and telephone

Physical Requirements and Environmental Conditions:

Employee must regularly:

• Lift up to 50 lbs to a height of approximately 5 feet

• Carry up to 50 lbs a distance of approximately 15 feet

• Walk the distance of the store several times daily on a tile or cement floor

• Sit for a period of approximately one hour while operating the computer and completing office and paperwork

• Stand for long periods of time while running the cash register or stocking

• Bend and twist when cashiering or stocking

• Push and pull carts when stocking and emptying boxes

• Speak and hear when communicating with customers, co-workers and supervisors

• See to scan products that are purchased and to stock items on shelves or in produce department 

While performing this job, employee is exposed to inside temperatures with concrete or tile flooring and moderate noise levels. There are occasional trips outdoors in a variety of weather conditions. Commercial strength cleansers are used for cleaning duties.