Event Operations Specialist

Healthcare’s helping hand.

CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year.

Our industry is growing and demand is high. This means you’ll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding

We are seeking a skilled and strategic Events Operations Specialist to join our corporate events team. This role serves as the technical expert for event technology platforms. The specialist will be responsible for building, maintaining, and executing technology solutions, and creative workflows to support the corporate events function. The ideal candidate must demonstrate exceptional technical skills, project management, data integrity and analysis, and program improvement skills while working alongside teammates, stakeholders, and clients, both internal and external.

Responsibilities

Event Operations & Technology Management

• Support the corporate events function by developing processes and procedures to find efficiencies through technology
• Design and customize complex event registration websites, mobile apps, email communications, and attendee surveys within the Cvent or Swoogo platforms
• Manage event workflows including registration, payment processing, attendee management, and comprehensive reporting
• Develop and manage processes related to the intake of registration requests
• Assist with event budgets and timelines including event logistics, financial management, production timelines, vendor timelines, and creative deliverables
• Serve as a superuser for product updates and training on the Cvent platform including troubleshooting technical issues
• Liaise with internal travel team to configure and deploy integrations

Data Analysis & Reporting

• Generate post-event reports, dashboards, and feedback to analyze events and regularly report results to leaders, executives, and stakeholders
• Utilize analytical mindset to gain valuable data insights and establish event metrics

Event Planning

• Experience with the planning and execution of events
• Ability to manage group travel, including rooming lists and airfare
• Maintain relationships and facilitate regular meetings with key partners, clients, and vendors
• Provide guidance and training to other events personnel on using technology platforms effectively
• Partner with event specialists to collectively organize event information, documents, and resources

Continuous Improvement & Innovation

• Identify ongoing opportunities for continuous improvement within existing event procedures and planning cycle
• Provide recommendations on emerging technology trends to corporate event leadership
• Stay up to date on industry trends and best practices in the events industry

Qualifications

• Extremely organized with the ability to manage multiple projects and competing priorities
• Strong collaboration skills with the ability to work in ambiguous environments
• Strong project management skills to ensure deadlines are set, communicated, and met by all involved parties
• Exceptional verbal and written communication with internal and external stakeholders
• Deep understanding of event registration fundamentals and ability to anticipate attendee needs
• Strong attention to detail to ensure event tech functionality, including integrations and IT permissions
• Strategic thinker with a creative mindset and passion for delivering exceptional experiences
• Exceptional interpersonal skills with ability to build relationships and trust with clients, executives, and business teams
• Skilled influencer, able to communicate complex messages while demonstrating patience
• Ability to thrive in a fast-paced environment and work in ambiguous situations while maintaining quality
• Ability to keep calm and focused demeanor in stressful situations
• Ability and willingness to travel and work nights and weekends as required
• Work with IT to ensure proper permissions, compliance, and whitelisting for technology platforms
• Assist with travel management and audits
• Assist with the planning and execution of smaller events, as determined by leadership
• Provide onsite support for events

Education & Experience

• Experience in event planning or event technology management
• 3+ years of direct experience using the Cvent platform with proficiency in complex registration design, build, management, and reporting capabilities
• Must have knowledge of creating events with multiple registration types, admission items, and travel integrations
• Proficient in project management tools, preferably Smartsheet and Asana
• Expert in MS Office (with emphasis on Excel and PowerPoint)
• Understanding of a variety of technology tools and platforms with ability to speak to features and benefits
• Understanding of group travel process and ability to assist

Preferred

• Experience with Swoogo
• Design experience in Canva or Photoshop

In return we offer:

• 401(k) retirement plan with company match

• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.
• Flexible work schedules - including work-from-home options available
• Recognition programs with rewards including trips, cash, and paid time off
• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling
• Tailored training resources including free LinkedIn learning courses
• Volunteer time off and employee-driven matching grants
• Tuition reimbursement programs

Click here to learn more about our company and culture.

CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.

We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.

What makes CHG Different?