SR. Premium Services & Catering Supervisor

POSITION: SR. Premium Services & Catering Supervisor

DEPARTMENT: Concessions F&B

REPORTS TO: General Manager

FLSA STATUS: Non-Exempt, Hourly 

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

The Senior Premium Services & Catering Supervisor is responsible for overseeing premium food and beverage operations, catering services, and hospitality experiences throughout Pechanga Arena San Diego. This position supervises event-day staff, ensures exceptional guest service, maintains food safety and operational standards, and supports the successful execution of premium and catered events. The ideal candidate is a hands-on leader with strong food and beverage knowledge, excellent organizational skills, and a commitment to creating memorable guest experiences.

Essential Duties and Responsibilities

• Supervise premium clubs, suites, catering spaces, and other assigned food and beverage locations during events.
• Lead and direct premium services and catering team members to ensure efficient operations and outstanding guest service.
• Coordinate event setup, execution, and breakdown for premium and catered functions.
• Monitor food quality, presentation, portion control, and service standards.
• Ensure compliance with all food safety, sanitation, alcohol service, and company policies.
• Assist with staffing assignments, training, coaching, and development of team members.
• Support inventory management, product distribution, and event preparation activities.
• Resolve guest concerns promptly and professionally while maintaining a positive guest experience.
• Operate and oversee point-of-sale systems while ensuring proper cash-handling procedures are followed.
• Maintain cleanliness, organization, and safety standards throughout all work areas.
• Collaborate with culinary, warehouse, operations, and event management teams to ensure successful event execution.
• Complete operational reports, documentation, and other administrative responsibilities as assigned.
• Perform other duties as assigned by Food & Beverage Management.

Knowledge, Skills, and Abilities

• Strong customer service orientation with a passion for hospitality.
• Excellent organizational, planning, and multitasking skills.
• Strong attention to detail and ability to work in a fast-paced environment.
• Working knowledge of food and beverage operations, including alcohol service requirements.
• Ability to train, coach, motivate, and supervise team members effectively.
• Strong leadership and delegation skills.
• Ability to communicate clearly and professionally with guests, colleagues, and leadership.
• Proficiency in point-of-sale systems, cash handling, and operational procedures.
• Commitment to maintaining sanitation, hygiene, and professional appearance standards.
• Strong work ethic with a focus on guest satisfaction and operational excellence.
• Ability to work independently and make sound decisions under pressure.
• Ability to collaborate effectively across departments.
• Commitment to upholding company values, policies, and service standards.

Qualifications

• Minimum of two (2) years of supervisory experience in food and beverage, hospitality, catering, premium services, or a related field preferred.
• Valid California Food Handler Card required.
• Responsible Beverage Service (RBS) Certification preferred or required within designated timeframe.
• Experience in sports and entertainment venues, hotels, convention centers, or large-scale catering operations preferred.
• Ability to work nights, weekends, holidays, and extended hours based on event schedules.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 30 pounds.
• Ability to work in a fast-paced environment with frequent bending, reaching, and lifting.
• Ability to work both indoors and outdoors under varying conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ADDITIONAL INFORMATION

This is a Full-time, role based at Pechanga Arena San Diego.

COMPENSATION

This position's compensation is $26.78 per hour.

WORKING CONDITIONS

Location: On Site

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.