EOS (Enhanced Operational Services) Coordinator

Lyrahealth

Today

Location: Johannesburg
Workplace: Hybrid
Type: Full-time
Department: Clinical Ops
Source: Lever

Description

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

The primary purpose of the role is to manage the Enhanced Operational Services (EOS) teams mailbox/allocations and onsite counselling clinic affiliate placements and management and team specific administration for the case consultancy department through creating positive, enduring relationships with team members and other departments.

Location: Johannesburg, South Africa

Hours: Standard Schedule: Monday to Friday, 8am to 5pm

Flexibility: Must be flexible to attend meetings outside standard local working hours to accommodate global clients and teams on occasion.

WiFi: While working off-site/remotely, the individual is expected to have reliable backup power supply and a strong, stable Wi-Fi connection as these are essential requirements for effectively performing in a remote capacity.

Skills

ExcelAgileProject Management