- Salary
- $41k – $68k/yr
- Location
- Leesburg, VA, VA, US
- Department
- Customer Service
- Education
- High School
- Visa
- Not sponsored
- Source
- GovernmentJobs
Description
• Greet and direct citizens and law enforcement personnel who approach the front counter of the headquarters building to the appropriate destination and/or provide the appropriate services upon request.
• Coordinate with all Divisions within the Sheriff's Office regarding appointments, training and prescheduled meetings.
• Issue, maintain and reconcile daily the visitor badges and visitor log.
• Answer general Records Section questions over the telephone and/or in person.
• Provide customer service assistance to the Loudoun County Sheriff's Office employees, citizens, military personnel, federal and other law enforcement agencies.
• Additional tasks include daily written, telephonic, and/or walk-in customer service requests which may include fingerprinting citizens and applicants, processing criminal history checks, concealed handgun permits, solicitor permits, and inquiries into VCIN/NCIC.
• Process mail requests, filing, photocopying, completing forms in reference to criminal history checks and requests for copies of accident reports and/or offense reports.
• The position will provide Notary Public services, collect fees and maintain receipts, file/maintain all paperwork accordingly.
• Maintain the cash drawer for making change.
• Must have excellent customer service skills and the ability to adapt to difficult situations, as well as the ability to manage multiple priorities while working in a team environment and/or independently as needed.
Must be a US Citizen or 10-year resident of the United States. Must pass a VCIN/NCIC written examination and become VCIN/NCIC certified and obtain a Notary Public license within one year of employment.
Skills
Customer Service