F&B Host

Description

Position Summary

Join the team behind the energy of Chinook Winds Casino Resort! As a Food & Beverage Host, you'll play a key role in creating memorable guest experiences by providing exceptional service from the moment guests arrive. You'll greet guests with a welcoming attitude, efficiently manage seating and wait lists, package to-go orders, and help ensure smooth restaurant operations in a fast-paced, high-energy environment. Every shift offers the opportunity to connect with guests, create positive first impressions, and support an energetic team dedicated to delivering outstanding hospitality.

Essential Functions

• Deliver exceptional, high-energy guest service by creating a welcoming, engaging, and memorable experience for every guest.
• Greets guests promptly, maintain a friendly and professional demeanor, and provide exceptional hospitality from arrival through departure.
• Manage guest seating efficiently by assessing seating availability, maintaining wait lists, coordinating table assignments, and seating guests according to operational needs and guest preferences whenever possible.
• Communicate accurate wait times, answer guest questions, and proactively manage guest expectations during high-volume business periods.
• Takes, prepares, and accurately packages to-go food orders according to guest specifications while maintaining quality, presentation, and food safety standards.
• Inspects dining and serving areas to ensure cleanliness, proper setup, and compliance with food safety and sanitation standards.
• Monitor guest activity and dining room flow while communicating effectively with servers, cashiers, cooks, and leadership.
• Speaks with guests to ensure satisfaction with food and service while promptly addressing concerns or notifying leadership when appropriate.
• Continuously stock menus, to-go supplies, condiments, utensils, and other service materials to support efficient restaurant operations.
• Assists servers, cashiers, and other restaurant team members as business demands require to ensure seamless guest service.
• Perform opening, closing, cleaning, stocking, side work, and general upkeep responsibilities for assigned areas.
• Performs all duties in accordance with Chinook Winds Casino Resort guest service standards and all applicable policies and procedures.
• Maintains general knowledge of menus, beverages, promotions, casino events, entertainment, and resort amenities to confidently answer guest questions and enhance their overall experience.
• Contribute ideas to improve service, operational efficiency, and the overall guest experience.
• Perform all other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 16 OR OLDER

Competency Statements

• Guest Focus – Ability to creates memorable guest experiences through exceptional hospitality and service.
• Multitasking – Ability to successfully manage competing priorities in a fast-paced, high-volume environment.
• Accuracy - Ability to perform work accurately while maintaining attention to detail.
• Communication Skills - Ability to communicate clearly, professionally, and effectively with guests and team members in a busy environment. 
• Guest Oriented - Ability to anticipate and meet guests' needs while following company procedures and service standards.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Interpersonal - Ability to work collaboratively with a variety of personalities and individuals to ensure efficient operations and outstanding guest experiences.
• Organization – Ability to effectively manage seating, wait lists, and guest flow while maintaining a positive guest experience.
• Composure Under Pressure - Ability to maintain professionalism and efficiency during high-volume business periods.

Education

High school diploma or GED preferred.

Experience

• One year of experience as host/hostess in restaurant, food service, hospitality, or casino preferred.
• Previous high-volume restaurant or hospitality experience is strongly preferred.       

Computer Skills

Experience with Point of Sale (POS) systems preferred.

Certificates & Licenses

• Must obtain a Siletz Tribal Gaming License.
• Must obtain OLCC Alcohol Service permit (18+)
• Must obtain a Food Handlers Permit within 30 days of start date.
• Must obtain VIP (Visibly Intoxicated Person) Permit within 45 days of the start date.

Other Requirements

• Knowledge of food safety and sanitation practices.
• Strong guest service, communication, and interpersonal skills.
• Ability to effectively manage guest seating and restaurant flow in a fast-paced, high-volume environment.
• Basic math and POS operation skills.
• Ability to remain on your feet for extended periods while providing exceptional guest service.
• Ability to work flexible schedules, including evenings, weekends, holidays, and special events.

Physical Demands

• Stand Constantly
• Walk Constantly
• Sit Not Applicable 
• Handling/Fingering Constantly 
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Not Applicable 
• Crawl Not Applicable 
• Squat or Kneel Occasionally
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable

Push/Pull 

• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Not Applicable- Activity is not applicable to this occupation.

Occasionally- Occupation requires this activity up to 33% of the time (0-2.5+ hours/day).

Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hours/day).

Constantly- Occupation requires this activity more than 66% of the time (5.5+ hours/day).

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Sense of Smell

Work Environment

Work will take place in a lively, fast-paced gaming environment with multiple distractions where guest interaction is constant and service volumes are high. The noise level in the work environment is usually moderate to loud with frequent movement. The environment is subject to smoke and the associated effects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.