Solution Architect

Project Role : Solution Architect
Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Solution Architect, your day involves transforming client needs into unique and actionable solutions by leveraging a deep understanding of specific technologies and platforms. You work closely with sales and delivery teams to craft solutions that not only meet client expectations but also strengthen the overall business proposition. Your role requires continuous collaboration and strategic thinking to ensure that the solutions developed are both feasible and aligned with client goals, fostering strong partnerships and driving successful project outcomes.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead the design and implementation of innovative solutions that address complex client challenges.
- Facilitate communication between technical teams and stakeholders to ensure alignment and clarity.
- Mentor junior team members to support their professional growth and enhance team capabilities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Strong expertise in solution architecture principles and best practices related to customer service platforms.
- Experience in integrating ServiceNow CSM with other enterprise systems to enhance service delivery.
- Ability to analyze complex business requirements and translate them into scalable technical solutions.
- Excellent problem-solving skills with a focus on delivering client-centric outcomes.
- Strong communication skills to effectively collaborate with cross-functional teams and stakeholders.

Additional Information:
- The candidate should have minimum 7 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our DDC5E - SEZ location.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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