Lounge & Community Specialist

JOB SUMMARY
The Lounge & Community Specialist supports the daily operations of the Members Lounge and fostering a welcoming community environment. This role is responsible for helping maintain a clean, organized, and member-friendly space, supporting member and guest needs, assisting with event operations, and contributing to community engagement and lounge utilization initiatives.
The Lounge & Community Specialist helps ensure smooth day-to-day operations and delivers a positive experience for members, guests, and event organizers through friendly service, operational support, and effective communication.

The essential responsibilities of the role are listed below in the following key areas:

WORK HOURS:

• Thursdays and Fridays, 10:00 AM – 6:00 PM
• There is an online staff meeting every Friday from 11:00 AM – 11:30 AM (sometimes extended until 12:00 PM).
• Coverage for other team members’ absences or weekend event support would be handled on a case-by-case basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES
● Lounge Operations:

• Support daily lounge operations to ensure the space remains clean, organized, welcoming, and ready for use
• Perform opening and closing procedures, light facility upkeep, and general space organization
• Assist with event setup, teardown, venue preparation, reception, and guest guidance before, during, and after events
• Coordinate basic communication with event organizers and provide simple post- event updates and reporting

● Member and Guest Support

• Provide friendly and professional support to members and visitors
• Assist with inquiries, onboarding, and lounge amenity guidance
• Provide first-level support for member and guest concerns and escalate issues to management when needed
• Provide basic support for the use and setup of lounge equipment and podcast/media facilities as needed

● Community & Sales Support

• Support lead generation activities to increase lounge utilization, membership growth, and event bookings.
• Assist in identifying prospective members, clients, partners, and event organizers, and maintain accurate records within designated systems.
• Provide initial support, follow-up communication, and engagement with prospective members, clients, and facility users.
• Support the promotion of events, programs, and community activities to encourage participation and strengthen community engagement.
• Assist with facility rental inquiries, service guidance, and estimate/quote preparation.
• Build and maintain positive relationships with members, guests, and event organizers to support community growth and facility utilization.
• Support the setup, maintenance, and day-to-day operation of sales, marketing, and community management tools and platforms.

● Process Improvement

• Share ideas and suggestions to help improve lounge operations and member experience

● Additional Duties

• Perform other related tasks as necessary to support smooth lounge operations and an exceptional member experience.

WORK ENVIRONMENT

This is an on-site role based in Culver City.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a worker to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• While performing the duties of this position, the worker is required to frequently sit and stand, walk, use hands and fingers and reach with hands and arms.
• This position routinely requires lifting and/or moving up to 20 pounds

TRAVEL
Occasional local travel may be required.

Primarily a part-time position; however, full-time may be considered for a strong candidate with a good balance of sales, hospitality, and community engagement.

Note: The responsibilities listed above are intended as a general guide and may evolve as the role and business needs develop.