Learning Experience Consultant

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Learning Experience Analysis and Design

• Conduct learning needs analysis to uncover learning needs

  • Gather data using different methods, including (but not limited to) coordination with experts (e.g., Quality), facilitation of stakeholder interviews, job shadowing, and online research

  • Complete different types of analysis, as may be required and appropriate given project requirements

    • Learner analysis

    • Task analysis

    • Performance analysis

    • Context analysis

    • Content analysis

  • Summarize gaps discovered during analysis

• Define project goals and desired learning outcomes

  • Define required knowledge, skills, and behaviors to close gaps identified during analysis

  • Formulate project goals

  • Formulate terminal learning objectives

  • Formulate corresponding enabling objectives

  • Determine measures of success

  • Define appropriate evaluation strategies

• Define appropriate and effective learning solutions

  • Distribute learning outcomes to appropriate units of learning (i.e., scaffolding or chunking)

  • Map appropriate learning experiences and/or interactions to desired learning outcomes

  • Align content to prescribed objectives

• Work w/ the Sr. LX Designer to present learning solution recommendations and gain stakeholders’ buy-in

  • Define proposed learning solutions

  • Determine high-level effort and timeline estimates

  • Present analysis findings and recommendations

  • Gather stakeholder feedback and enhance recommendations as needed

  • Gain stakeholders’ approval to proceed with development of proposed learning solutions

Learning Experience Development

• Write learning content for various delivery methods, including (but not limited to):

  • Storyboards for various types of videos and interactive materials ranging in complexity

  • Scenario maps for role-plays and process simulations

  • Facilitator notes and slides for instructor-led training delivery

  • Formative and summative assessments

  • Static materials to supplement training, such as job aids

• Work with the content writers to write storyboards & training copy aligned to learning objectives & stated business objectives

• Conduct SME consultations, as needed, to gather learning content and validate their accuracy

• Develop basic interactive lessons using appropriate authoring tools

Learning Experience Implementation

• Coordinate with LMS administrators for course setup, configuration, uploads, and reporting requirements

• Work w/ the LXD to manager to communicate w/ stakeholders and their teams to ensure their readiness to deliver learning solutions

• Organize and prepare developed collateral for hand-off

Project Management

• Participate in various meetings, including (but not limited to) discovery sessions, stakeholder interviews, internal and external project kick-offs, SME consultations, project syncs, project retrospectives, etc.

• Scope level of effort, determine timelines, and plan resources and tasks needed to meet project goals

• Create and maintain project plans and trackers

• Monitor project progress 

• Coordinate efforts with involved team members, stakeholders, SMEs, and others involved in assigned projects

• Communicate progress, raise issues, risks, and help needed items as needed

Others

• Contribute to internal continuous improvement efforts by participating in project retrospectives and process improvement initiatives

The success of the LX Designer will be measured through:

• On-time delivery of assigned deliverables/on-time completion of assigned projects

• Overall quality of delivered output

• Diligence in completing administrative tasks

• Results of learning solutions deployed (assessments, behavior, performance, etc)

• Feedback from key stakeholders (requestor satisfaction)

• Feedback from learners (learner satisfaction)

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.

EDUCATION

• Bachelor’s degree in Instructional Design or closely related course, or equivalent experience.

WORK EXPERIENCE

• 2 to 3 years experience in designing learner-centered training programs and developing related training materials

• Working knowledge of adult learning, instructional design, and evaluation principles and practices

• Experience drafting measurable goals and objectives, particularly in the field of training

• Experience developing learning assessments

TECHNICAL SKILLS

• E-Learning Authoring Tools:

  • Proficiency in using industry-standard e-learning authoring tools such as Articulate Storyline, Rise, or similar tools to create interactive and engaging digital content.

• Learning Management Systems (LMS):

  • Familiarity with learning management systems to manage, deliver, and track e-learning courses. Knowledge of popular LMS platforms like Moodle, Blackboard, Canvas, or similar systems.

• Multimedia Development:

  • Skills in multimedia development, including graphic design, video editing, and audio production to enhance the visual and auditory components of e-learning courses.

• Adaptive Learning Technologies:

  • Awareness of adaptive learning technologies that personalize the learning experience based on individual learner needs.

• E-Learning Standards and Protocols:

  • Understanding of e-learning standards such as SCORM (Sharable Content Object Reference Model) and xAPI (Experience API) to ensure interoperability and tracking capabilities.

OTHER SKILLS

• Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions

• Demonstrated ability to communicate information and ideas clearly and concisely, verbally and in writing

• Demonstrated ability to interact with peers, management, and other departments in a professional manner

• Strong organizational and interpersonal management skills

• Ability to manage time effectively and efficiently

• Self-motivated and directed with keen attention to detail

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.