Customer Relations Coordinator

Job Description Summary

The Office of Campus Enrollment at Saint Leo University seeks a Customer Relations Coordinator to provide strategic leadership and day-to-day operational oversight of the admissions front office, the University’s campus events, and visit experiences. This position plays a central role in shaping a welcoming, student-centered experience for prospective students, families, and guests. The coordinator is responsible for recruiting, training, scheduling, and supervising student tour guides and ambassadors, while providing strategic direction for campus events and visit experiences and collaborating with campus enrollment colleagues and university partners to support enrollment goals, retention efforts, and student success. Reporting to the Director of Campus Enrollment, this role helps ensure that front-facing admissions operations, campus events, and visit experiences reflect the University’s commitment to hospitality, service excellence, and mission-driven engagement.

Job Description

Responsibilities 

• Welcome prospective students, families, and guests and guide them through the campus visit and admissions experience with professionalism and care. 

• Serve as a primary front-office resource by responding to visitor, phone, and email inquiries and directing questions to the appropriate campus partners as needed. 

• Coordinate, schedule, and monitor campus tours and visit appointments to ensure a smooth and personalized experience for prospective students. 

• Support and progressively lead the recruitment, hiring, training, scheduling, and daily supervision of student tour guides and ambassadors. 

• Manage appointment scheduling for prospective students and coordinate meetings with admissions counselors and other relevant university representatives. 

• Assist with follow-up communications and correspondence to prospective students after campus visits. 

• Maintain student worker schedules, timesheets, and related administrative records with accuracy and timeliness. 

• Ensure admissions materials, display tables, reception spaces, and presentation areas remain current, organized, and visitor-ready. 

• Remain informed about university policies, academic offerings, student services, and campus events in order to communicate accurate and helpful information. 

• Troubleshoot front-office and visit-related issues in coordination with admissions counselors and enrollment staff. 

• Monitor golf cart cleanliness and maintenance; submit facility tickets for repair when necessary 

• Participate and support admissions events including some during evenings and on weekends 

• Partner with enrollment leadership to assess and enhance the campus visit experience and front-office operations. 

• Prepare and maintain reports from institutional systems related to campus visits, front-office activity, and visitor engagement. 

• Perform other duties as assigned in support of the university’s enrollment, retention, and student service mission. 

Events & Campus Experience Leadership  

• Oversee all recruitment-focused campus events, including daily campus visits, group tours, admitted student events, open houses, and special engagement programs.  

• Ensure campus events are welcoming, inclusive, brand-aligned, and student centered.  

• Supervise event staff and student ambassadors; set training standards, service expectations, and performance metrics.  

• Partner closely with Admissions and campus stakeholders to coordinate logistics, staffing, scheduling, and execution.  

• Continuously evaluate and improve the campus visit experience using data, feedback, and best practices. 

Qualifications 

• High school diploma required; bachelor’s degree preferred. 

• Demonstrated commitment to excellent customer service and the ability to build positive relationships with prospective students, families, and colleagues. 

• Strong organizational, communication, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment. 

• Professional, welcoming, and student-centered demeanor. 

• Proficiency with Microsoft Office and general office technology; ability to learn institutional systems and databases. 

• Experience in higher education, admissions, student services, customer-facing operations, or a professional office environment preferred. 

ENVIRONMENT: 

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.  The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various types of media and equipment, and visually or otherwise identify, observe, and assess.   The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

NOTICE:

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position.  Employees may be directed to perform job-related tasks other than those specifically presented in this description.  Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success. 

Why Work at Saint Leo?

What it’s Like to Work Here: Ask our employees and the one word they’d use to describe working at Saint Leo University is “Community.” Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world.  Thank you for your interest in joining the Saint Leo PRIDE!

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).

• FREE Tuition - Employee, Spouse, and Dependents*
• Tuition Exchange Opportunity - Dependent of Employees*
• Generous Paid Leave - Sick, Vacation, and Holidays
• Comprehensive Group Health Plan (Medical, Dental, and Vision)
• Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more!
• 100% Employer-Funded Health Reimbursement Account
• 100% Employer-Paid Short Term Disability Insurance
• 100% Employer-Funded Employee Assistance Program (healthcare and dependent options)
• Employer-provided life insurance
• Discounted On-Campus Dining Meal Plans
• Nationwide Pet Insurance
• Flexible Spending Accounts
• 403b Retirement Plan
• Wellness Center

*Eligibility based on meeting required service period

2025 ICUBA Benefits Guide_St Leo