Room Attendant - Full Service - Hilton Norfolk The Main

Overview

Clean and supply all daily assigned guest rooms with special care given to Guest belongings. Stock each room with appropriate supplies to ensure that every Guest has a perfect room and everything they need to enjoy their stay.

Responsibilities

Know your job. 

• Complete job skills training and possess a clear knowledge of the job
• Know property standards (SSI) and room types
• Listen attentively in Pre-shift and ask for clarification of assignments and expectations.

Be on time. 

• Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform
• Follow clock in and out procedures

Be on stage. 

• Maintain a friendly, approachable, always willing to assist attitude 
• Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene 
• Use approved verbiage, scripting when interacting will all guests
• Follow proper procedure and scripting when entering a guest room

Serve.

• Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”

Work smart.

• Use your Room Attendant Board with instructions for sequence, special requests and clean type
• Complete cleaning all assigned rooms methodically and promptly to PHR Steps of Service without losing attention to detail and maintaining efficient time standards
• Ensure all guest rooms are set to documented SSI before turning over for inspection and occupancy

Use your tools.

• Ensure cart or caddy (as applicable) is set up to standard
• Use the approved tools and checklists to complete assigned tasks
• Complete room assignment sheets and return to your supervisor at the end of your shift to checkout for the day

Measure Up.

• Produce clean guest rooms that meet or exceed quality and efficiency standards of the department. 

Respect the space.

• Keep your work area, cart and closets clean and organized.
• Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable.

Be safe.

• Report unsafe work conditions or practices and safety or security violations in accordance with company policy.  
• Support the Team:
• Cooperate with other Associates and supervisors striving to create a positive work environment.
• Support team efforts through carrying out responsibilities in a constructive and professional manner.

Other duties as assigned.

Qualifications

TypeQualificationExperiencePrior housekeeping experience desirableExperiencePast work experience in a similar or commensurate skill set - hospitable, prison, military experience.SkillAbility to satisfactorily communicate with guests, co-workers and management to their understanding. Ability to exert physical effort in being able to clean all assigned rooms in a given shift Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision is requiredSkillPhysical set is of primary importance - ability to handle to physical demands of the job.