Organizational Effectiveness Consultant (Change Management Specialist)

General Information 

Primary Location: Grand Rapids, MI

Employee Status: Full-Time

Workplace Type:  Hybrid | Monday & Friday Remote, Tuesday - Thursday in office

Travel: Occasional travel to other LMCU locations in and out of state may be required up to 4 times per year, as well as occasional in town travel to other facilities may be required.

Who we are:

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position: 

The Organizational Effectiveness (OE) Consultant serves as a trusted internal consultant and change management expert at LMCU. Reporting to the OE Manager, this role leads assigned change efforts using a centralized, Prosci-aligned methodology with a strong emphasis on stakeholder impact, resistance and adoption risks, and targeted mitigation strategies. The OE Consultant also contributes to the evolution of LMCU’s change management practice and collaborates with the Organizational Development (OD) Systems and Frameworks Manager to support the design, implementation, and sustainment of organizational effectiveness frameworks.

What you’ll do: 

Change Management & Consulting

• Lead change strategies for assigned projects, applying Prosci methodology tailored to the scope, risk, and impact of each initiative. 
• Partner with project managers, leaders, and cross-functional teams to shape initiatives early, defining change strategies and success measures. 
• Create change management plans including stakeholder/impact analyses, communication plans, resistance mitigation plans, and training plans. 
• Analyze impacted departments to identify resistance and adoption risks. Collaborate with key leaders to develop targeted mitigation strategies that accelerate adoption. 
• Complete a post-project analysis capturing key insights, adoption outcomes, resistance trends, and recommendations to support full change adoption. 
• Conduct post-go-live check-ins with impacted leaders to assess adoption progress and recommend additional enablement to close gaps. 
• Provide regular updates and post-project success reporting to the OE Manager, including change risks, adoption progress, stakeholder readiness, outcomes, insights, and recommended next steps after each completed project.

Enterprise Change Capability

• Contribute to the evolution of LMCU's change management practice, including standards, tools, templates, and governance. 
• Develop toolkits, infographics, job aids, and other resources to support change management across the organization. 
• Support learning experiences and resources that build leader change capability and reduce change fatigue. 

Framework Design Support

• Support the design of OE and talent management frameworks such as performance management and leadership capability models. 
• Collaborate with the OE Senior Consultants, HR and Talent Management teams to support framework implementation, sustainment, and continuous improvement.
• Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence. 

What you’ll bring:

• Three to five years of related experience in change management or organizational effectiveness and/or Bachelor’s degree in Organizational Leadership or a related field.
• Demonstrated experience leading or advising on complex change initiatives with accountability for adoption and sustainment outcomes.
• Change Management certification required (e.g., Prosci, CCMP).
• Deep knowledge of change management principles and application (Prosci/ADKAR).
• Strong consulting, facilitation, and coaching skills with leaders and project teams.
• Ability to influence without authority and act as a trusted advisor.
• Excellent project management, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Strong emotional intelligence skills.
• Ability to work independently while collaborating effectively across diverse teams.

What you’ll get:

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
• To see a full list of our benefit offerings, check out this helpful guide!

Have additional questions about the role? Email the Talent Acquisition Team at: [email protected]. 

If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to P.O. Box 2848, Grand Rapids, MI 49501-2848.

LMCU is an Equal Opportunity Employer