Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

• Understand and input applicable financial components of shipments to generate correct billing for customers

• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally

• Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

• Create, maintain, and update shipments in Navisphere, ensuring accurate data

• Provide complex quotes based on needs of network

• Coach and train others on pricing strategies

• Provides track and trace service to customers and generates shipment documents

• Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

Facilitate Relationships:

• Builds great relationships with customers, responding timely and following up on issue resolution

• Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors

• Act as a key customer contact and subject matter expert

• Lead by example when it comes to customer outreach, retention, and expansion

• Act as a resource and expert to the department, branch, and network on customer requirements & process initiatives

• Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads

• Monitor customer shipments trends and its impact to our processes and operations

Other Activities:

• Ensure customer SOPs are maintained and adhered to

• Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue

• Provide support to Sales Executives and Account Managers for customer reporting

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

• High School diploma or GED

• Minimum 3 years of Air Freight Operations experience in Global Forwarding industry

• Advanced proficiency in Microsoft Office Suite of programs

• Fluent in English (written and verbal)

Preferred Qualifications:

• Associate’s or bachelor’s degree from an accredited college or university

• Knowledge or coursework in Supply Chain, Logistics, or International Business

• Basic understanding of Quality Management (ISO 9001)

• Extensive industry and department knowledge (process & handling, regulations, international shipping, etc.)

• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily

• Proactive, ambitious, hardworking, and analytical mindset

• Excellent written and oral communication skills

• Ability to work in a fast-paced and deadline-driven office environment

• Proven track record of dealing with customers and being client focused

• High level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable charges

• Fluent in the local language

• Values a diverse and inclusive work environment

Benefits
• EPF contribution 15%
• Group Health Insurance 
• Flexible Benefit (Dental treatment or Optical purchase) 
• Birthday Leave