Service Advisor

Description

Gresham, OR | Toyota | Trusted brand | Service Advisor | 1+ year dealership experience | Pacific Northwest | Veterans encouraged to apply | $40,000 - $120,000 OTE

IS THIS YOU?

• You have at least a year of dealership service advisor experience and you know how to write a solid repair order, set accurate expectations, and follow through

• You build guest trust naturally -- through clear communication, honest recommendations, and doing exactly what you said you'd do

• You're looking for a high-volume Toyota store in a welcoming Pacific Northwest community where your skills and your effort translate directly into real earning potential

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Gresham Toyota, we serve a community that values trust, reliability, and a service experience that respects their time. Toyota guests return not just because of the vehicle -- but because of the relationship they've built with the people who take care of it. Our Service Advisors are the foundation of that relationship.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery

• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations

• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest

• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule

• Identify and present additional service recommendations that protect guest safety and vehicle value

• Deliver a consistent, professional pickup and delivery experience that keeps guests coming back

• Maintain accurate records in the DMS and uphold all documentation and compliance standards

• Represent Gresham Toyota and our hospitality standard in every guest interaction

WHAT WE'RE LOOKING FOR

• 1+ year of service advisor experience in a franchised dealership -- required

• Toyota or import brand experience a strong plus -- familiarity with Toyota service processes and systems is an advantage

• Track record of strong CSI and NPS performance and repeat guest relationships

• Reynolds & Reynolds or CDK experience preferred

• Clear, composed communicator -- able to manage high volume accurately without losing attention to the guest experience

• Valid driver's license with a clean driving record

• A hospitality mindset -- you treat every guest interaction like it matters, because it does

WHAT WE OFFER

• OTE of $40,000 - $120,000 annually

• Paid Toyota manufacturer and product training

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard

• Employee vehicle purchase and service discounts

• A team culture built on standards, accountability, and genuine care for the guest

WHY GRESHAM TOYOTA

• Toyota is one of the most trusted and in-demand brands on the road -- consistent volume means steady traffic and real earning potential for a motivated advisor

• Edmonds is a tight-knit, welcoming community in the greater Portland metro area -- guests here return because they trust the people who take care of them

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• We run with process, training, and centralized support -- so your day is structured and your earning potential is real

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest

• Leadership that invests in your development and removes roadblocks so you can perform at your best

Gresham Toyota has the volume, the brand trust, and the community to give a skilled service advisor a genuinely rewarding place to grow. Toyota guests are loyal -- and they stay loyal to the advisor who listens, follows through, and makes every visit feel effortless.

If you have a year of dealership experience and a guest-first mindset ready to grow -- we'd like to meet you.