Director Of Resident Services

• Provide oversight of, and conduct initial and annual resident assessments (i.e., evaluation of social, psychological, cognitive, and physical needs). Supervise the development and implementation of individual service plans/case management services resulting from assessment findings.  
• Provide supportive counseling as needed to both residents and families, referring to outside community resources as appropriate
• Oversee and conduct care coordination for residents needing assistance to procure and facilitate care with outside providers, agencies,  and medical facilities
• Support Resident Service staff to work closely with other departments (e.g., Compliance, Accounting, Maintenance) to address any issues that may put a resident’s tenancy at risk and other activities that directly impact residents. 
• Identify and provide or arrange for staff training needs; updated certifications and required skill sets
• Prepare and monitor the yearly Resident Services budget in conjunction with the Executive Director
• Collaborate with Fund Development to write grants for resident services and programs
• Ensure all at-risk tenants’ issues are identified, addressed, monitored and reported to the outside agencies as required. 
• Develop, lead and implement behavioral health and fitness and wellness initiatives in collaboration with the Director of Health and Agining Programs
• Utilize RSD Salesforce reports to monitor resident services staff activity reporting (e.g., care coordination, resident notes, encounters, assessments)
  
  

• Individual will be expected to carry a small caseload and provide care coordination in addition to management and supervisory duties
• Participate in community committees, conferences, and events that advocate for older adults and affordable housing
• Assess and recommend new opportunities for introduction and integration into 2Life Communities
• Actively participate in 2Life task forces and committees

• Master’s degree in Social Work or Mental Health Counseling, LICSW or LMHC licensure, and at least five years of post-master’s experience; or an equivalent combination of relevant education and experience preferred
• Diverse individuals or individuals who are bilingual a plus
• Progressive clinical, supervisory, and administrative experience working with vulnerable populations; preferably with experience with care coordination, for older adults 
• Able to travel to all 2Life campuses for meetings and training 

• Direct supervisory responsibilities for all Resident Service staff 
• Supervise social work interns and interns from other fields, if necessary

Beyond the Paycheck: Why You’ll Love Working Here:

• Comprehensive Health: Premium Medical, Dental, and Vision coverage for you and your family.
• Future-Proofing: 401(k) retirement planning and employer-paid Life, AD&D, and Disability insurance (Short & Long Term).
• Rest & Recharge: Generous paid vacation, official holidays, plus 2 floating holidays to use whenever you need a break.
• Family-Friendly: Inclusion for your "+1" and dependents, plus Pet Insurance for your furry family members.