Training & Warranty Admistrator Apprentice

At Aprolis Equipment Distribution our people are our most valuable asset, we are proud to recruit and train the very best our industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it. Our values are:

• Entrepreneurship
• Courage
• Respect
• Friendliness

To provide administrative support to the SHEQ and Training Admin Supervisor and the Warranty Coordinator and support the wider Technical, Warranty, Training department

Job Description

PERSON SPECIFICATION:

• GCSE Level 4 is preferable
• Ability to communicate effectively at all levels
• Ability to remain Impartial across all brands
• Willingness to travel throughout the country when required
• A basic level of IT knowledge including use of Word, Excel, Teams, Adobe and PowerPoint would be a preference, but training will be given
• Excellent interpersonal skills at all levels
• Excellent organisational skills, methodical with attention to detail and accuracy
• Ability to work using own initiative and prioritise workload alongside Training and Warranty Administration
• Works well under pressure, adhering to deadlines and keeping the quality required
• Work within a team and promote strong ‘team player’ attributes

CORE ACTIVITIES:

• To complete a Business Administrator Apprenticeship following course guidlines
• To receive, process and respond to emails in a timely manner
• Maintain database records for both Training and Warranty and compiling reports as required
• Assist Warranty Co-ordinator with the Warranty process – ensuring claims are received by us with the correct information and documents are completed correctly. 
• Attend Departmental Meetings - create Agenda in conjunction with Technical Training Manager, produce a presentation from information given by team members, and take meeting minutes
• Assist Warranty Co-ordinator with campaigns – locate equipment and distribute details to the depots
• To assist with various departmental projects as and when required
• Process training paperwork and create certificates where required
• Keep training waiting lists up to date and process training requests
• Sending training booking confirmation emails to depots, dealers and external training providers.
• Book accommodation for the department as and when required
• Update and maintain the training calendar
• To perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills and ability