Principal Customer Technology Advisor

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.

You Are:

A recognized leader in customer technology, digital platforms, and experience transformation. You bring a unique combination of executive advisory skills, broad platform expertise, business acumen, and technology leadership. You understand how leading organizations leverage marketing technology, commerce platforms, customer data platforms, digital experience platforms, and emerging technologies to drive growth and create differentiated customer experiences.

You are comfortable speaking with C-suite executives one day, shaping technology strategy the next, supporting complex sales pursuits, and providing architectural guidance across major transformation programs. While you may contribute to delivery oversight when needed, your primary value lies in advising clients on how to build and evolve their digital ecosystem to achieve business outcomes.

You are a trusted advisor who can connect business strategy, customer experience, data, and technology into actionable transformation roadmaps.

The Work:

• Serve as a senior client advisor for customer technology, digital experience, commerce, and marketing platform transformations.

• Partner with executives and business stakeholders to define technology strategies that support growth, customer engagement, and digital innovation.

• Advise clients on the selection, modernization, integration, and optimization of customer technology ecosystems.

• Shape and lead technology visioning, roadmap development, business cases, and transformation strategies.

• Provide strategic guidance across leading customer technology platforms including Commerce Platforms, Customer Data Platforms (CDPs), Digital Experience Platforms (DXPs), Marketing Automation, Personalization and Analytics solutions.

• Support business development activities including solutioning, proposal development, client presentations, and sales pursuits.

• Act as a trusted advisor throughout the client lifecycle, helping organizations navigate technology investments and transformation decisions.

• Collaborate with strategy, creative, data, product, engineering, and platform teams to deliver integrated customer experience solutions.

• Provide executive-level thought leadership on customer technology trends, platform capabilities, AI-enabled experiences, digital content ecosystems, and emerging technologies.

• Contribute architectural guidance and technology direction for complex transformation initiatives.

• Mentor and develop teams across customer technology disciplines while helping grow Accenture Song's technology advisory capability.

• Influence and enhance Accenture Song's offerings, methodologies, assets, market positioning, and industry thought leadership.

Here's What You'll Need:

• 10+ years of experience in customer technology, digital platforms, digital transformation, consulting, or technology strategy.

• 7+ years advising executive stakeholders on technology strategy, platform investments, and large-scale transformation initiatives.

• Experience working across multiple customer technology domains including Marketing Technology, Commerce, Customer Data, Digital Experience, Content, and Analytics platforms.

• Demonstrated experience with leading enterprise customer platforms such as Adobe, Salesforce, Shopify, Sitecore,  SAP, Contentstack, Commercetools, Optimizely, and similar technologies.

• Experience developing technology roadmaps, business cases, target-state architectures, and digital transformation strategies.

• Strong executive communication, stakeholder management, and consulting skills.

• English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

• A University Degree is required for this position

Bonus Points If:

• Deep expertise in one or more areas including:

  • Digital Experience Platforms (DXP)

  • Marketing Technology (MarTech)

  • Commerce Platforms

  • Customer Data Platforms (CDP)

  • Digital Content Platforms

  • Personalization and Experimentation

  • Analytics and Insights Platforms

  • AI-Powered Customer Engagement

• Experience supporting complex technology sales pursuits and solution development.

• Experience defining enterprise architecture and integration strategies across customer technology ecosystems.

• Experience leading digital transformation programs spanning business, experience, data, and technology.

• Strong understanding of modern cloud architectures, composable technology ecosystems, APIs, and integration patterns.

• Strong understanding of privacy, security, compliance, and data governance principles.

• Experience operating in a consulting environment with a demonstrated track record of thought leadership, innovation, and client impact.

• Experience working with global organizations across multiple markets, brands, and business units.

• Proven ability to influence senior executives and drive strategic technology decisions.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.
Role Location Annual Salary Range
British Columbia/Ontario/New Brunswick $131,700 to $278,100

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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