Field Support Analyst

Job Summary

GFL Environmental is looking for a Field Support Analyst to join our Dartmouth team! Serving as the face of IT, you will act as the primary liaison for end users while delivering top-tier customer service and mentoring team members. In this role, you will independently maintain and administer computer networks, hardware, software, and configurations. We are seeking a proactive technical expert who can use judgment and initiative to resolve complex assignments and develop creative solutions with minimal supervision.
 

Job Description

Key Responsibilities

• End-User & Business Liaison: Serve as the primary regional IT partner, building relationships up to senior management while delivering desk-side and remote support for daily operations and special projects.

• Network & Systems Administration: Maintain, configure, and administer computing environments, including local networks, client hardware, system software, application suites, and operational process systems.

• Incident Management & Resolution: Independently diagnose and resolve single/cross-technology issues, coordinating with higher-level engineering teams to escalate or solve unusually complex outages.

• System Design & Implementation: Evaluate, design, and deploy new IT infrastructure and production upgrades to drive productivity, enhance operations, and provide technical consulting during rollouts.

• Knowledge Base & Governance: Author and distribute knowledge base articles, enforce IT security and operational policies, and ensure strict compliance with departmental technology standards.

• IT Asset & Vendor Management: Oversee hardware and software inventory, track lease agreements and service contracts, and manage third-party vendor support SLAs and escalations.

• Strategic Project Delivery & Travel: Support major cross-functional strategic initiatives and travel across regional business sites to deliver hands-on technical support and attend training.

Knowledge, Skills, & Competencies

• Education & IT Experience: Degree or diploma in Computer Science/Engineering (or related discipline) with 1–2+ years supporting end-user services for large teams, preferably in logistics or waste management environments.

• Technical Infrastructure Expertise: Broad proficiency in enterprise IT architectures, networking, hardware/software deployment, emerging technologies, and operational process systems.

• Troubleshooting & Integration: Advanced analytical and problem-solving skills with a proven track record of resolving complex, cross-technology incidents and integrating enterprise IT services.

• Governance & Process Management: Strong command of IT governance, operational best practices, application research, and policy creation for mission-critical software and deployment lifecycles.

• Communication & Executive Presence: Exceptional communication skills with the ability to manage customer expectations, partner with senior management, and work across multicultural, remote teams.

• Drive & Service Orientation: Self-motivated and detail-oriented mindset with a focus on client service, process improvement, and decisive decision-making under high-pressure SLA commitments.

• Mobility Requirements: Valid driver’s license, reliable personal vehicle, and the ability to travel ~50% to local and regional business sites as needed.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.