Client Services Manager

Job Title

Client Services Manager

Job Description Summary

Lead a client service team across two sites, delivering exceptional customer experience and operational excellence.

Job Description

Client Service Manager

Perth, WA | Full-Time

• Lead a multi-site team delivering exceptional client outcomes

• Highly visible role with stakeholder engagement and leadership

• Join a global organisation with a collaborative culture

About the Role

We are seeking an experienced and people-focused Client Service Manager to lead service delivery operations across two prominent client locations.

This is a hands-on leadership role responsible for managing a team of Client Service and General Office professionals, ensuring both sites operate seamlessly while delivering exceptional customer experiences. You'll be the driving force behind service excellence, stakeholder engagement and operational performance, while creating a positive and collaborative team culture.

If you're passionate about people leadership, client relationships and continuous improvement, this is an outstanding opportunity to make a meaningful impact within a dynamic and fast-paced environment. This role is 5 days on-site in the office.

Key Responsibilities

• Lead, coach and develop a team of six Client Service and General Office professionals

• Manage workforce planning including rostering, shift coverage and leave management

• Ensure both sites maintain operational readiness and service excellence

• Drive client satisfaction through proactive stakeholder engagement

• Manage client issues, complaints and escalations through to resolution

• Build strong relationships with tenants, clients, contractors and service providers

• Coordinate regular tenant meetings and address operational feedback

• Support onboarding, training and ongoing capability development of team members

• Ensure compliance with workplace safety, risk management and reporting requirements

• Oversee site access management, security permissions and visitor management processes

• Monitor service delivery KPIs and implement continuous improvement initiatives

• Support financial processes including procurement coordination, invoicing and cost control

• Conduct site inspections, floor walks and operational reviews

• Prepare reports, and analyze service performance data and provide recommendations

About You

• 3+ years demonstrated experience in client service, customer experience or workplace operations

• Proven leadership experience managing teams across two locations; happy to work 5 days on-site in the office

• Strong stakeholder management and relationship-building skills

• Experience managing escalations, customer complaints and sensitive issues

• Excellent communication, negotiation and conflict resolution skills

• Highly organized with strong planning and problem-solving skills

• High level of proficiency across Microsoft Office and business systems

• Customer-focused mindset with a passion for service excellence.

About Cushman & Wakefield

Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In Australia, we partner with some of the world's leading organizations to deliver innovative property solutions across office, retail, industrial and logistics assets.

Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.

What We Offer

• Leadership role with responsibility for two sites

• Opportunity to influence service delivery and client satisfaction outcomes

• Supportive and collaborative team culture

• Career progression Opportunities within a global organization

• Exposure to senior stakeholders and a broad range of customers

Diversity & Inclusion

At Cushman & Wakefield, we are committed to fostering a diverse, inclusive and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.

Please note applicants must be eligible to work in Australia. Only shortlisted candidates will be contacted.

 

 

 

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”