Collection Specialist

Job Description:

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients.  Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

As one of the largest EHR companies in the country, Qualifacts offers revolutionary support for behavioral health, human services, and rehabilitative services. The technology and solutions that we provide enhance how our customers deliver quality care, make it possible for them to achieve exceptional outcomes, and improve the lives of the individuals they serve. We draw upon 20 years of experience to inform our products and services, and the result is solutions that empower our customers to achieve interoperability goals, optimize efficiency, improve productivity, and maximize reimbursement. 

Qualifacts supports three platforms: CareLogic, Credible, and InSync. The EHR platforms, each uniquely positioned, allow us to serve all segment sizes within the market. 

If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! 

This is an onsite position, 5 days/week, in the Vadodara office working the NIGHT SHIFT. Hours are 6:30pm-3:30am IST. Remote applicants will not be considered. 

Collections Specialist –

The Collection Specialist will be primarily responsible for ensuring timely and accurate processing of the Company’s accounts receivable, collections and cash receipt transactions. This position requires a solid understanding of the customer invoice cycle. The ability to effectively analyze issues and recommend solutions and communicate with other team members of the Company is essential.

Minimum 5 years work in a customer service or account management role for US or Multinatonal Organization· Ability to budget and manage time effectively. Must have the ability to work independent and across multiple time zones. Must be an extremely organized, detail oriented, and efficient worker· Ability to achieve goals and complete tasks as a self-starter with minimal supervision· Able to work under deadlines and remain on schedule with collections· Must be able to communicate effectively (in English written and verbal) with a diverse cross section of individuals· Must be able to have difficult conversations and not shy away from conflict when needed· Must be outgoing and enjoy working with people of many different backgrounds· Knowledge and use of basic computer programs including Microsoft Office 365 suite 

Responsibilities:

• Prepare, post, verify, and record customer invoices, payments and other transactions related to accounts receivable.

• Ensure documentation is available to support the completeness and accuracy of accounts receivable transactions.

• Build and maintain effective relationships with customers.

• Perform collections on customer accounts and initiate customer contact to collect on past-due accounts.

• Follow prescribed collection and escalation process as defined by US Team.

• Resolve disputes and issues relating to invoices, cash applications and credit adjustments.

• Perform various tasks and projects as assigned.

Requirements:

• Exceptionally strong mastery of US English both written and verbal

• 5 years of collection or accounts receivable experience with a multinational organization

• High School Diploma or GED required; 4-Year College degree preferred

• Proficient communication skills including reading, writing and speaking in English.

• Experience with ERP systems in an operational environment

• Excellent accounting and analytical skills, including familiarity with Sage/Intacct accounting systems is preferred

• Strong attention to detail; completes work timely and accurately

• Polished communication and interpersonal skills; role requires collaborating with multiple stakeholders and maintaining solid relationships

• Ability to prioritize independently and make informed decisions with minimal supervision

• Ability to embrace change and demonstrate agility in a fast paced environment

• Must be goal and target driven.

This position is based in Vadodara, India as a permanent work-from-office role.

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.