Project Manager - Netcracker

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

The Project Manager position plays a critical role in supporting the organizations Operation Support System of Netcracker. That support includes driving standardization, developing best practices, supporting end users, training and driving overall quality of the network inventory records.  

This position serves as a key pillar of network data quality, process standardization and data governance which directly plays an important role in the health of the business. This is part of the Network Systems and Automation team which strives to build quality processes that the business can function seamlessly for the Network Operations Center and Change Management team to reduce customer interferences and assist with Mean Time to Repair (MTTR).

Our Project Manager position requires a deep understanding of the technical aspects within telecom including various circuit types, equipment and structure of the network. This understanding meshes and drives excellence for the business and our customers.

Key Responsibilities:

• Develop, document, maintain, and promote Netcracker best practices, standard operating procedures, and process standards

• Serve as a primary support resource for Netcracker users, providing day-to-day guidance and issue resolution

• Create and deliver training materials, user guides, and training sessions for new and existing users

• Assist with the creation, maintenance, and management of Power BI Network Data Quality and Integrity reports that automate the identification of inventory discrepancies within Netcracker, enabling users to review, validate, and correct records to improve overall data quality, consistency, and governance

• Act as a steward of data governance and process adherence within the Netcracker platform

• Drive improvements in network inventory record quality, consistency, completeness, and accuracy

• Providing ongoing support for users transitioning from legacy systems and existing Netcracker user communities

• Utilize telecommunications network knowledge to accurately interpret and maintain inventory records, circuit relationships, and network infrastructure components.

• Collaborate with the Network Systems and Automation team to build scalable, efficient, and sustainable inventory management processes

Required Qualifications:

• Telecommunications Knowledge: Understanding of telecommunications network inventory and a broad range of circuit technologies, including but not limited to wavelength, transport, backbone, Ethernet, MPLS, optical, dark fiber, VLANs, IP Addresses, and Subinterfaces.

• Ability to understand circuit relationships and inventory structures to support the development of best practices, user training, process standardization, and ongoing support of the Netcracker user community.

• Experience supporting OSS, inventory management or telecommunication systems

• Strong written and verbal communication skills

• Experience developing and delivering end-user training

• Strong analytical, organization and problem-solving skills

• Ability to manage multiple priorities and work independently in a fast-paced environment

Preferred Qualifications:

• Experience working with Netcracker, Network Manager Telecom (NMT), CRM, and other telecommunications operational support systems

• Strong technical understanding of telecommunications network infrastructure, inventory management, and network record principles

• Experience supporting system migrations, integrations, and inventory transformation initiatives

• Experience with process documentation, data governance, inventory quality management, and operational support functions

Estimated base salary range: $77,100 - $118,600 USD/annually

#LI-Remote

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.