LCS Sub-Regional Business Manager

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The LCS Sub-Regional Business Manager is responsible for the overall business performance, customer outcomes, talent development, and operational execution of a designated North American Sub-Region. You will owns revenue growth, operational excellence, employee engagement, delivery quality, and market expansion while executing a consistent "One LCS" experience across Lifecycle Services offerings. This is direct responsibilities in CSB, AMR (not Asset+), and FLT (including MV and SAF), while informed and supporting Process Solutions, Power & Control, and the Asset+ offerings.

You will lead a regional organization comprised of managers, project managers, engineers, consultants, and asset management professionals. You will collaborate closely with Commercial leadership, Regional Sales teams, GEBS, COR Business Units, and other Lifecycle Services capabilities in PRS.

The Sub-Regional Business Manager is accountable for achieving financial commitments, delivering customer outcomes, developing talent, ensuring delivery excellence, and expanding Lifecycle Services market presence within assigned accounts and geographies. You will report to the Delivery Director, Lifecycle Services and have a hybrid schedule working in Mayfield Heights, OH.

Role Purpose: Own customer delivery outcomes, financial performance, organizational capability, and market expansion within an assigned sub-region by executing and delivering a unified Lifecycle Services experience.

Your Responsibilities:

• Business Leadership & Financial Performance
  • Own sub-region revenue, standard margin, billable hours of direct team.
  • Drive market expansion of COR offerings within existing accounts.
  • Develop and execute sub-region business plans aligned with North America LCS strategy.
  • Financial forecasting, resource planning, and business performance reviews.
• Customer Outcomes & Delivery Excellence
  • LCS account share maximization and the success of the entire LCS portfolio at an account to achieve "One LCS."
    • Projects to contracts and vice versa, transactional and call-out to contract, excellence in lead offerings that lend to LCS expansion.
  • Accountable for customer satisfaction and delivery performance across all COR LCS engagements within the sub-region.
  • Lead escalation management and resolution of significant delivery or customer issues.
  • Drive adherence to Lifecycle Services delivery methodologies, quality standards, ASP requirements, and in-market delivery models.
  • Promote consistent execution of the Rockwell delivery model and operational best practices. Early focus early on labor share, domain expertise development, and engineering tool awareness and consolidation.
• Talent Leadership & Workforce Strategy
  • Lead through subordinate managers and functional leaders.
  • Develop workforce capabilities, technical depth, succession plans, and leadership pipelines for direct staff. Responsibilities for sub-region staffing strategy, resource allocation, workforce planning, and skills development for all of COR LCS in the sub-region.
  • Drive employee engagement, mentoring, coaching, and career development.
  • Build a culture of accountability, collaboration, inclusion, and continuous improvement.
• Market Expansion & Commercial Partnership
  • Partner closely with BU Commercial, RSSDs, TBL's, and Sales teams to identify and capture growth opportunities.
  • Support strategic account planning, Win Strategy process, and customer engagement activities.
  • Expand service penetration and drive lifecycle value creation within existing customer relationships.
  • Drive trusted advisor relationships with customer leadership teams and convert these to expanded Rockwell value to the account.
• Operational Leadership
  • Ensure compliance with delivery quality standards and operational governance requirements.
  • Drive productivity plans and balance skills vs volume in the sub-region. This is a business leadership function that is actively assessing volume of WSC, Frontlog, Backlog, and closure to organizational effectiveness.
  • Balance customer demand with workforce skills and capacity to achieve strategic priorities.
  • Leverage shared resources in all COR NA businesses as well as GEBS, GCC for efficient project execution.

The Essentials - You Will Have:

• Bachelor's degree or equivalent years of experience
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

• 8+ years of leadership experience in industrial automation.
• Experience leading through subordinate managers and indirect organizations within a large enterprise.
• Strong financial management and business operations expertise.
• Proven capability to drive organizational performance through metrics and accountability.
• Strong customer relationship and executive engagement skills.
• Ability to influence across matrixed organizations.
• Strong strategic planning and execution capabilities.

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

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We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.