Delivery Asst Red/Del Medical

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Overview

This position at TR&S – Medical School Receiving drives a TR&S vehicle and is responsible to fulfill pickup and delivery requests as required to service the needs of the departments and labs on the medical school campus in a fast-paced, high- level customer service-oriented environment. Packages/equipment/lab materials deliveries, tracking, scanning, processing, and status updates are performed daily. Performs inventory and receiving dock responsibilities as required.

Delivery of packages, parcels, lab equipment, perishables, and time sensitive research materials are performed daily. Must be able to drive a courier vehicle to complete standing order and on-call work requests to and from internal Yale departments and customers daily. Load and unload packages and ethanol from shipping carriers. Must have intermediate computer skills to receive, process, track, and deliver packages through Beartracks server on a desktop computers and iPad minis. Must be able to use handheld tracking devices, iPad minis, desktop scanners, at all Med school receiving docks. Must be adaptable to work at all sister buildings receiving docks on campus. Must be able to operate pallet jacks and lift to 75 lbs. Must be able to deliver packages on foot for extended periods of time inside and outside Yale buildings. Assist with maintenance of ethanol inventory shipments. May receive incoming orders from vendors, ensure accuracy of deliveries, and sign off on deliveries. Follow inventory procedures and assist with weekly physical counts of packages and ethanol. Must be able to multi-task and adapt to change. Maintain a calm and cool demeanor under pressure of competing responsibilities. Deliver excellent customer service and represent Yale/TR&S well in the Yale community. Must work well in a team environment. May make essential, sensitive pick-ups and deliveries. Collaborate with staff and management to communicate customer needs and resolve job and delivery-related issues. Ensure delivery vehicles are clean inside and out and report any maintenance issues in a timely manner. Other essential duties, as necessary.

This Delivery Assistant position will be stationed at 200 South Frontage Rd.

Required Skill and Abilities

1. Demonstrated ability receiving and delivering in a courier role. Must have and maintain a valid Connecticut driver’s license with a safe driving record and experience driving on and off campus. Familiarity with New Haven preferred. Proven ability to perform work effectively with many interruptions. Proven ability to work independently, as well as the ability to display skills while working as part of a team.

2. Proven ability navigating New Haven roadways with a delivery vehicle, while maintaining a safe driving record. Utilize handheld package tracking device/iPad mini.

3. Strong organizational skills and the ability to multi-task while working in a team environment. Strong attention to detail and the ability to count accurately. Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction, specifically in parcel delivery.

4. Demonstrated strong customer service skills. Proven ability to troubleshoot issues that may arise in daily operations. Demonstrated strong professional communication skills, Ability to greet and aid customers, including Faculty, Staff and Students.

5. Computer knowledge, ability to work in database to track/retrieve information. Experience working with package tracking systems (Beartracks or similar), Demonstrated ability using a scanning system for deliveries. Operate Computer Scanners for processing packages and iPads / handheld tracking devices for processing and delivery services.

Preferred Skills and Abilities
1. Familiarity with the local area.
2. Previous courier or inventory experience.
3. Knowledge of HIPAA regulations and experience maintaining patient confidentiality.
4. Prior experience in a related field such as laboratory, medical technology, clinical trials, or clinical settings.

 

Principal Responsibilities

1. As part of the delivery services, provides general customer service support to clients on an as-needed basis. Addresses requests/concerns or refers clients to the appropriate person. 2. Reviews and verifies accuracy of job tickets and other office documentation. Sorts and prioritizes items for delivery. Receives, sorts, prioritizes and processes orders for delivery. 3. Drives vehicle for pick-up and delivery services. Delivers items to specific locations. Maintains the order of work area and vehicle. May repair vehicle. 4. Performs clerical function incidental to delivery activities, including maintaining and logging orders for pickup and delivery. Required Education and Experience Two years of related work experience and a high school level education, or an equivalent combination of experience and education. Physical Requirements Ability to operate moving equipment such as pallet jacks, delivery carts, and delivery hand trucks. Ability to load and unload delivery trucks and pull inventory items for supply orders. Must be able to push, pull and lift up to 75 pounds.

Job Posting Date

10/01/2026

Job Category

Administrative Support

Bargaining Unit

L34

Compensation Grade

Labor Grade B

Compensation Grade Profile

Hourly Range

$25.41

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.