Work Management Platform Lead

• Contract Duration:12 Months
• Location: Capetown - Hybrid
• Industry: Retail

We are hiring a Work Management Platform Lead to serve as the enterprise technical authority for our work management ecosystem. This hands-on role is responsible for driving platform strategy, architecture, governance, integrations, and continuous improvement across tools like Jira and Target process.

Note: This is a hands-on technical architecture and engineering leadership role, not a Scrum Master, Agile Coach, or people management position.

Key Responsibilities

• Platform Ownership & Strategy: Define roadmaps, operating principles, security standards, and governance frameworks for enterprise work management tools.
• Information Architecture: Design enterprise taxonomies, hierarchies, custom workflows, and traceability models mapped to business operating models.
• Integrations & Automation: Build and govern API/webhook integrations across DevOps, ITSM, reporting, and compliance tools to reduce manual overhead.
• Reporting & Telemetry: Build end-to-end delivery visibility, flow metrics (lead/cycle time, throughput), and executive dashboards aligned to strategic goals.
• Technical Leadership: Guide platform administrators, lead release cycles, establish configuration standards, and consult across cross-functional teams.

Minimum Requirements

Experience & Technical Skills

• 7+ years configuring and architecting enterprise work management systems (Jira Cloud/Data Centre, IBM Target process, or equivalent).
• Integration Expertise: Proven experience with REST APIs, webhooks, data synchronization, and automated workflow design.
• Data & Architecture Design: Strong experience with security models, complex hierarchy design, data modelling, and reporting frameworks.
• Large Enterprise Background: Demonstrated history of driving platform governance and integrations across complex enterprise environments.

Practical Knowledge

• Strong alignment with Agile, Scrum, Kanban, Lean, and SAFe frameworks.
• Understanding of portfolio management, delivery telemetry, and platform operating models.