Plant System Support

CSP is the industry leader in the formulation and molding of lightweight, advanced composite components for the transportation industries. As an innovative, full-service Tier One supplier, we offer an entrepreneurial environment where you’re only limited by your own imagination. In addition to our team-focused environment, we provide industry-leading benefits, called BENEfits4U. Our comprehensive offering includes: affordable medical, dental, and vision care; flexible spending accounts; life insurance; 401k with company match and much, much more.

Job Description

Essential Job Functions:

• Active Directory user account managers. Maintain and update Active Directory users/computers/printers. 
• Installing, configuring, and administering Microsoft Windows 10/11 Professional. 
• Setup, change, and terminate user Exchange email accounts. 
• Create and triage incoming service desk tickets.
• Maintain onsite PBX and voicemail system (i.e. reset vmail password or ID on the phones)
• As the Client-Side Support troubleshoot and resolve Help Desk Tickets of Users at both Corporate and Plants were necessary. Document actions taken to resolve the issue. 
• Responsible for creating IT process documentation and team training materials.
• Responsible for ensuring that customer requirements are met.
• Configure, deploy, and track desktop, laptop, printers and other IT equipment for office staff and plant floor production equipment.
• Perform routine maintenance and administrative tasks including printer and other hardware maintenance for office staff and plant floor production equipment.
• Ability to deal with stressful situations as well as being on your feet for long periods of time.
• Ability to troubleshoot MES/Traceability plant floor systems.
• Ability to work weekends from time to time as well as being on call.
• Ability to keep work areas clean and organized.

Qualifications for External Candidates

Minimal experience, willingness to learn and demonstrate competency in: Technical Support; Remote Support; Desktop Support; Windows Server / Active Directory; Windows 10/11; Networking; Phone System Support; Break/Fix.  Knowledge and experience resolving Active Directory, Exchange, VMware Environment, LAN/WAN, hardware, and software issues and troubleshooting and maintaining routers and switches in a multi-site enterprise IP network.

• Plant Floor/Manufacturing experience.
• Knowledge of MES/Traceability software as well as OPC software (Kepware etc.)
• Basic Linux skills to troubleshoot/configure MES systems. (Ubuntu etc.)
• Strong analytical and problem-solving skills.
• Experience monitoring progress of projects and working independently and proactively within tight, concurrent deadlines with accuracy.
• Ability to communicate professionally and effectively internally and externally in a team environment.
• Need to have the ability to get Lift Certified
• Need to be able to lift 50 lbs.

If you enjoy innovation, and an opportunity to learn and contribute to a growing organization, CSP is the place for you!