Inside Sales Representative, Leasing

City

San Jose

State

California

Job Location

SFO 413 Santa Palmia

Position Type

Regular

Leasing Inside Sales Representative is an integral member of the Sales Team, functioning as the primary point of contact for prospective residents.  This position is accountable for lead management, securing tour appointments, presenting community features to prospects to maximize leasing results, and providing exceptional customer service to prospects, residents, and colleagues.  The role is also responsible for all administrative duties related to the sales function in the customer relationship management (CRM) software. Please note that Leasing Consultant is the internal title of this role.

WHAT YOU WILL DO:

• Works in a centralized sales hub and facilitates leasing remotely to maintain established target occupancy for the assigned portfolio on a weekly, monthly, quarterly, and annual basis.

• Manage incoming leads in the CRM system, schedule self-guided tours, and provide a high-quality leasing experience for future residents, which included assessing clients' needs and pairing them with the best home that fits their criteria.

• Manage pipeline and follow up with prospects by continuously reaching out with tailored updates to assist in their home search.

• Maintain in-depth knowledge of each community and apartments within the assigned portfolio. 

WHAT YOU WILL NEED:

• 1+ years of experience in retail sales, inside sales, call center operations, customer service, or a related field with a focus on upselling is required.

• Proven work experience in Sales or Customer service and track record of achieving sales target is preferred. Previous phone sales experience is a plus.

• Proficient understanding of the Microsoft suite, familiarity with CRM systems and practices.

• Availability to work on weekends (Saturday & Sunday) highly preferred.

WHAT THE JOB REQUIRES:

• Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers. 

• This role demands availability for five days each week, with the potential for including weekends in the schedule as necessary. 

• Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks. 

• Physical presence at the centralized sales hub is an essential function of this role and to achieve success.  It supports collaboration, access to company systems, and consistent execution of standardized sales processes.   

• Regular and predictable on-site attendance at the centralized sales hub is required due to the customer-facing and revenue-impacting nature of the role.

• Participation in ongoing and impromptu live coaching, team meetings, and in-person 1:1’s to ensure consistent skill development, compliance adherence, and sales effectiveness. 

• This role demands availability for five days each week, including weekends.  Schedule requirements may be modified, and accommodations may be considered, where required by applicable law. 

WHAT YOU WILL BRING TO THE TABLE:

• Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

• Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

• Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

#LI-Onsite

#LI-SL1

All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

The starting pay for this position is $24.00 per hour, with eligibility for additional commissions of $100 for each new move-in lease. Please note that the starting pay is set and is not subject to negotiation. Following hire, employees are eligible to receive discretionary raises during their employment. Raises are typically based on performance and are subject to the pay scale for the position. This hourly wage and eligibility to receive commissions are just part of Essex's total rewards package. Your recruiter can provide more details about the salary range, benefits program, and other rewards for the position during the hiring process.