Richard Caubang - TRF

Who We Are

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide. 

 

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain. 

Key Responsibilities

The Compliance and Sustaining Manager is responsible for overseeing the Return Material Authorization (RMA) process, ensuring efficient handling of returned products while maintaining high customer satisfaction. This role involves coordinating repairs, replacements, and failure analysis, collaborating with internal teams, repair centers, and logistics partners to ensure timely resolution. The RMA Manager will also drive process improvements, analyze failure trends, and enforce quality standards to enhance product reliability and service efficiency.

 

RMA Process Management:

• Lead and optimize end-to-end RMA operations, from customer request to product return and resolution.
• Verify warranty claims and ensure compliance with company policies and customer-specific requirements.
• Generate and manage RMA tracking numbers, documentation, and approvals.
• Collaborate with logistics teams for the smooth shipment and customs clearance of returned units.

Repair & Testing Coordination:

• Work closely with repair facilities to ensure timely and accurate repairs, upgrades, or replacements.
• Oversee functional testing of repaired units to meet quality and compliance standards.
• Monitor supplier performance and repair cycle times to enhance efficiency.

Customer Support & Communication:

• Act as the primary point of contact for all RMA-related queries from customers, sales teams, and service teams.
• Provide clear instructions to customers regarding returns, replacements, and warranty claims.
• Ensure timely updates on RMA status and resolution timelines.

Failure Analysis & Quality Reporting:

• Collect and analyze field failure data, including defect details, environmental conditions, and application insights.
• Collaborate with Quality Assurance (QA) and R&D teams to identify root causes and implement corrective actions.
• Generate failure reports and trend analysis to drive product improvements.

Process Improvement & Compliance:

• Continuously evaluate and enhance RMA workflows to reduce turnaround times and improve efficiency.
• Develop and maintain standard operating procedures (SOPs) and training materials for RMA processes.
• Ensure compliance with ISO 9001 and other quality standards related to product returns and service operations.

 

Education & Experience:

• Bachelor’s degree in Engineering, Quality Management, Supply Chain, or a related field.
• 5+ years of experience in RMA management, quality assurance, or customer support in the electronics, power solutions, or data center industry.
• Experience managing teams and working cross-functionally with engineering, logistics, and sales teams.

Technical & Soft Skills:

 

• Strong knowledge of RMA workflows, warranty policies, and repair coordination.
• Proficiency in data analysis tools (Excel, Power BI, SQL) for tracking RMA performance metrics.
• Understanding of electronic components, PDUs, PSUs, UPS, and rack systems is a must.
• Excellent communication, negotiation, and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced, cross-functional environment

 

Minimum Qualifications

Education & Experience:

• Bachelor’s degree in Engineering, Quality Management, Supply Chain, or a related field.
• 5+ years of experience in RMA management, Compliance, quality assurance, or customer support in the electronics, power solutions, or data center industry.
• Experience managing teams and working cross-functionally with engineering, logistics, and sales teams.

Preferred Qualifications

Additional Requirements:

 

• Familiarity with global shipping regulations and customs clearance procedures.
• Knowledge of quality and reliability standards (ISO 9001, Six Sigma, etc.).
• Willingness to travel occasionally to repair sites, customer locations, or supplier facilities.

Benefit at Delta Electronics Americas

Benefit at Delta Electronics Americas: Life at Delta

EEO Statement

 

Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.

 

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