Up to Vice President, Client Facilitation, Markets

Position Objective/Purpose/Background

This position is a client facilitation manager role that works with and support Markets Sales to improve client experience.

• ## Support actively sales and contribute to improving the relationship between the entire company and its customers. (Client Experience)

• ## Work with Client Specialist to provide the necessary support for our sales activities, as well as deal with negotiations with customers

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Key Responsibilities

## Enhance client service levels by providing focused service to Markets Japan Sales client

• ## Drive document negotiations with these clients, and accordingly reduce overall backlogs.

• ## Create greater transparency around Credit/Legal requirements in documents, working closely with Sales and RMs

• ## Manage to make the new client / account onboarding as well as KYC / AML process timely and efficient by working together with the relevant Ops and ICRM colleagues

• ## Drive the Markets Japan wide project to review and improve the new client / account onboarding process as well as KYC/AML requirements / policies /procedures / templates to achieve the Sales and Client Experience

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## Drive Firm policy for documentation/ credit initiatives to manage Citi risk profile while balancing the client relationships

• ## Develop themes for client documentation exception requests, and identify streamlined escalation solutions

• ## Identify best practices through our analysis of competitive pressures/trends

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## Job Family Group:

Institutional Sales

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## Job Family:

Institutional Sales Support

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## Time Type:

Full time

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## Most Relevant Skills

Please see the requirements listed above.

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## Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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