- Location
- MY012 - Petaling Jaya,Malaysia(MY012)
- Type
- Full-time
- Department
- IT
- Experience
- 6+ years
- Education
- Bachelor
- Source
- Workday
Description
Job Description:
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.
Manage, implement and strategize the design, development and implementation of SAP IS-Automotive; through the development, establishment and implementation of SAP IS-Automotive in Vehicle Management System(VMS) enhancement framework by covering its functionalities, integrated solutions, capabilities and security in order to achieve efficient operability, compliance and sustains productivity thus enhancing the value creation for Division business through IT innovation and support the business to attain operational excellence.
SAP Functional Support
Identifies areas of improvements and proposed the improvement plans to the customers
Provide solution to medium to complex requirements in the areas of IS-Auto (VMS)
Provide guidance and coaching to subordinates to enable them to manage their day to day operations
Manage and coordinate resolutions of change requests and/or projects that may involves system enhancements and training requests
Manages mid-level management clients, company management and project team expectations for agreed upon project performance by obtaining and providing project metrics. Recommends and implements changes or alternate paths based upon performance and metrics.
Develops and makes presentations that could lead to expanded business opportunities. Participates in proposal efforts and sales calls to enhance opportunities for future business deals with client.
Oversees assigned personnel for projects /operations. Assigns work and provides direction about timeliness and completion of project /incidents and change requests objectives. Addresses performance issues within prescribed guidelines.
Project Execution
Support the transition team in ensuring that all technical knowledge is captured. Ensure that the site operation teams are fully trained to support the site infrastructure. Perform job shadowing and go-live preparations.
Self-starter and independent in managing the tasks assigned.
Proactive in proposing improvements to simplify processes.
Service Management and Continuous Improvements
Review information, incidents, problems and analysis collected and escalated by Service Desk team. Perform additional analysis of incidents and problems. Resolve the incidents and problems.
Escalate incidents and problems, as necessary, to the appropriate team or vendor, while actively retaining ownership of the incident on behalf of the users. Notify users of resolutions.
Seek opportunities, develop, and maintain knowledge of business processes, and SAP applications functionality and configuration. Receptive to performance and developmental feedback.
Deliver SAP Functional support work within agreed service levels and budgetary guidelines defined in the Service Level Agreement.
Adhere to DXC IT support procedures, policies and guidelines.
Implement operational continuous improvement, service efficiency initiatives, functions improvement and rationalization to better serve Sime Darby business needs.
Help with regular reviews and analysis of Problem Management data to highlight causes of frequent or high impact failures and suggest preventative action.
Enter SAP application solutions into the knowledge database.
Prepare the Standard Operating Procedures (SOP) required for the effectiveness and quality of the services provided.
Basic Qualifications
Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related discipline, or equivalent work experience.
Minimum 6 years of hands-on experience in SAP support, application management, and/or SAP project implementation with a strong focus on SAP IS-Automotive (VMS).
Proven expertise in SAP IS-Automotive (Vehicle Management System) configuration, support, and business process optimization.
Strong ability to analyze complex business requirements and design effective SAP solutions aligned with business objectives.
Solid understanding of SAP integration architecture, including integration between SAP IS-Automotive and other SAP modules as well as external systems.
Knowledge and experience in SAP Logistics modules will be an added advantage.
Experience working in SAP ECC and/or SAP S/4HANA environments.
Demonstrated ability to stay current with SAP technologies, industry trends, and best practices, and apply them to business solutions.
Strong troubleshooting, root cause analysis, and problem-solving skills in a production support environment.
Experience leading or participating in system enhancements, upgrades, testing, deployments, and continuous improvement initiatives.
Ability to coach, mentor, and support junior team members is preferred.
ITIL v4 certification or experience working within an ITIL-based service management environment is an advantage.
Other Qualifications
Excellent verbal and written communication skills, with the ability to engage effectively with business and technical stakeholders.
Strong stakeholder management, relationship-building, and presentation skills.
Proven analytical, problem-solving, and decision-making capabilities.
Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
Ability to work independently while collaborating effectively within cross-functional and geographically dispersed teams.
Experience managing medium-sized projects, enhancements, and change initiatives.
Knowledge of project management methodologies, tools, and estimation techniques.
Strong leadership and mentoring capabilities with the ability to guide and develop team members.
Ability to adapt to changing business priorities and work effectively in ambiguous environments.
Technical understanding of SAP application customization, configuration, forms, reports, and support processes.
Customer-focused mindset with a commitment to service excellence and continuous improvement.
Willingness to travel as required for project, business, or operational needs.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.