Sr Manager, Sales Operations

We are seeking a strategic, results-driven Sr. Manager, Sales Operations to lead and expand our Sales Operations capabilities. This is a high-impact role designed for an experienced professional who thrives at the intersection of strategy, operations, and execution. The ideal candidate will elevate our sales team’s workflows, enabling scalable growth, data-driven decision-making, and optimized revenue performance.

Reporting to the VP, Revenue Operations, this role will oversee a team of (1) Revenue Operations Specialist and collaborate closely with cross-functional leaders across Sales, Marketing, Finance, Product, Customer Success to drive operational excellence.

What you’ll do:

Strategic Leadership

• Spearhead cross-functional efforts to streamline and optimize our Sales teams’ effectiveness across roles with the goal of driving operational efficiencies, and improving results (ARR growth, win rates, ACV)
• Drive tight alignment on all initiatives in partnership with Sales Managers and VP, Sales 
• Partner with VP, Revenue Operations on quarterly roadmap and teamwide updates to ensure a clear understanding of the prioritization and value of work in flight across partner teams
• Partner with Sales leadership, Analytics and VP, Revenue Operations on continued delivery of relevant insights that drive improvements in business performance

Sales Operations Management

• Oversee sales forecasting, quota and pipeline management processes to ensure accuracy and alignment with company goals
• Implement and manage sales metrics, dashboards and reporting, ensuring we have a clear understanding of what reports we are using across the teams
• Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness of sales strategies and inform future initiatives
• Partner with GTM Systems & Tools Manager and VP, Revenue Operations to further optimize current tools, systems, and processes that enable the sales team to perform optimally
• Oversee reactive sales-related requests and ad hoc report needs in partnership with our  Revenue Operations Specialist
• Manage full cycle sales territory management, including process documentation and management, mid-year and annual account assignment and ROE escalation as necessary to VP, Sales and VP, Revenue Operations
• Identify bottlenecks in the sales process and implement scalable solutions to drive efficiency
• Partner with enablement to standardize workflows, documentation, and training that supports operational excellence
• Anticipate the needs of leadership, and proactively surfacing insights and recommendations related to how performance can be improved

What Success Looks Like

• Build trusted partnerships with Revenue leadership and cross-functional stakeholders
• Deliver reliable forecasting, reporting, and operational insights that support informed decision-making
• Establish scalable Sales Operations processes that enable efficient execution as the business grows
• Continuously improve sales productivity through thoughtful process, systems, and workflow optimization

If the details below describe you, you could be a great fit for this role:

• 5+ years of experience in sales operations, or related fields, with at least 2 years in a leadership role
• Experience in multiple phases of company growth (startup, $10-$50M, $50M to 100M, 100M+)
• Proven track record of scaling and optimizing GTM processes in a high-growth SaaS environment
• Experience managing sales operations teams
• Strong understanding of GTM strategies, including sales, marketing, and customer success alignment
• Demonstrated ability to create and execute scalable operational frameworks that drive revenue growth
• Skilled in managing complex projects and driving operational change across multiple teams
• Core understanding of the following GTM tech stack tools (or similar): Salesforce, Outreach, Gong, Lean Data, Zoom Info, Nooks, Spekit, LinkedIN Sales Navigator, LeadIQ, Atrium
• Strong leadership skills with experience managing cross-functional teams and influencing stakeholders at all levels
• Strong analytical skills with the ability to translate data insights into actionable strategies
• Proactively incorporate AI tools into day to day work to improve productivity and accelerate delivery

Interview Overview

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30-min interview with a member of our Talent Team
• 30-min peer interview
• A 1 hour zoom interview with the hiring manager
• Additional peer panel interviews with several team members
• 30-minute Bar Raiser

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

For roles based in North America, we offer a competitive salary range aligned with local market value.

• The base salary for this role in the United States is between $120,000 - $145,000 USD
• The base salary for this role in Canada is between $169,000 - $204,000 CAD

Total compensation for this role consists of base salary and a quarterly bonus plan. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.