Expert - P&O Services Delivery

Job Description Summary

We are seeking an experienced and proactive Hire-to-Retire Expert to join our P&O Operations team. In this role, you will be responsible for driving end-to-end HR operational excellence across the employee lifecycle, payroll administration, benefits administration, and time & attendance processes. You will be accountable for achieving defined KPIs, service levels, and internal control requirements (including 4-eye reviews). You will act as a key point of contact for employees, managers, payroll vendors, and stakeholders, ensuring compliance with local regulations while delivering a best-in-class employee experience.

Job Description

Your Key Responsibilities:

Your responsibilities include, but not limited to:

Employee Lifecycle Management

• Own and execute core HR processes from onboarding to offboarding, including contract management, internal mobility, and employee data changes.
• Collaborate closely with P&O Business Partners, Talent Acquisition, Payroll, and Technology teams to ensure a seamless employee experience.
• Maintain accurate and up-to-date employee records in HCM systems (e.g., Workday, SAP HR Core, SHAPEiN).
• Ensure all transactions are documented in the Case Management System and processed within defined SLAs and KPIs.
• Perform quality checks and apply the 4-eye principle in line with Sandoz internal controls.
• Identify process improvement opportunities and support global and regional HR initiatives.

Payroll Administration

• Execute payroll administration activities and support end-to-end payroll processes in partnership with payroll vendors and internal stakeholders.
• Validate and process payroll inputs, including new hires, terminations, salary changes, allowances, deductions, and one-time payments.
• Perform payroll data validation, reconciliation, and quality checks to ensure payroll accuracy and compliance.
• Investigate and resolve payroll-related queries, discrepancies, and escalations within agreed service levels.
• Support payroll audits, controls, compliance reviews, and statutory reporting requirements.
• Collaborate with Finance, Payroll Vendors, and local stakeholders to ensure accurate and timely payroll delivery.
• Maintain payroll documentation and ensure adherence to internal controls and audit requirements.

Benefits Administration

• Oversee benefits-related processes such as enrolment, life events, and terminations.
• Provide expert support to employees regarding benefit programmes, policies, and provider escalations.
• Ensure compliance with local legal requirements and internal policies related to benefits administration.

Time & Attendance

• Manage time and attendance processes, ensuring accurate tracking of working hours, absences, and leave records.
• Support managers and employees in resolving time management issues and interpreting policies.
• Ensure compliance with local labour laws, collective agreements (where applicable), and internal policies.

Operational Excellence

• Ensure consistent adherence to global and local HR policies, labour regulations, and data protection requirements (including GDPR).
• Maintain audit-ready documentation and robust process controls, including segregation of duties and 4-eye reviews.
• Support internal and external audits through timely and accurate documentation.
• Contribute to operational reporting, SLA monitoring, KPI analysis, root cause identification, and implementation of corrective actions.
• Drive continuous improvement initiatives to enhance service quality, efficiency, and employee experience. 

What you’ll bring to the role:

• 3–5 years of experience in HR Operations, Payroll Administration, or Shared Services, preferably within a pharmaceutical or regulated environment.

• Strong understanding of payroll processes, statutory compliance requirements, and employee lifecycle management.
• Strong working knowledge of local labour laws and HR compliance requirements.
• Advanced experience with HRIS systems (e.g., Workday, SAP, ServiceNow) and payroll/time management tools.
• Excellent communication skills and ability to manage complex stakeholder relationships.
• Strong interpersonal, stakeholder management, analytical, and problem-solving skills.
• High attention to detail and commitment to data accuracy.
• Ability to work effectively in a fast-paced, matrix organisation.
• Deep understanding of operational metrics, service levels, quality controls, and audit requirements.

Why Sandoz?

Sandoz is the global leader in Biosimilar and Generic medicines, a segment of the healthcare industry that delivers 80% of the world’s medicines at 30% of the cost, touching the lives of more than 1 billion people across 100+ countries! While we are proud of our achievements, we have an ambition to do more so that everyone can achieve the basic human right of good health.

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help even more people gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegiate environment with impactful careers, where diversity of thought is welcomed and where personal growth is supported!

Join us, help us make healthcare fairer and faster.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

 

#Sandoz

Skills Desired

Curiosity, Data Privacy, Employee Experience, Employee Onboarding, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Identity And Access Management (Iam), Payroll, Sdm