Junior Application Support Analyst

The Ohio Turnpike is seeking a Junior Application Support Analyst to work in our Technology Department. If you want to accelerate your career growth, you need to stop thinking about today. Instead, think year one and beyond. Bring your talents and goals to one of Northern Ohio’s vital resources and join the future of transportation. If you are interested, here’s what we can offer you:

• Salary ranges from $61,256.52-$75,678.72annually
• Excellent pension, and health care benefits
• Paid leave and holidays
• Growth and advancement 
• Educational assistance and reimbursement
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Job Duties
 

• Provide user support by phone, remote connection or in-person for various line of business (LOB) applications; work with Commission LOB applications subject matter experts to resolve escalated issues
• Input issues and resolutions into the Commission’s Helpdesk Tracking Software; monitors open tickets to make sure that issues are resolved in a timely matter. 
• Test and maintain Commission LOB applications; implement vendor software releases; assist in maintenance of interfaces to LOB applications; Analyze and resolve software problems and interface with vendors to resolve issues.
• Assist with software implementation projects in various capacities including but not limited to configuration, testing, or reporting
• Make recommendations on methods to optimize software/hardware performance;
• Perform any other duties as assigned by the Programming Team Supervisor, Technology Manager or the Chief Information Officer.

Major Worker Characteristics

• Knowledge of computer science; computer hardware and peripheral equipment; functions and capabilities of software systems; strong understanding of core programming concepts and computer hardware systems.        
• Knowledge of database theory and design, and technology systems testing procedures.  
• Ability to comprehend an extensive variety of technical material, troubleshoot and define problems, collect data, establish facts, create action plans, and resolve technical issues.
• Ability to train and assist staff in using hardware and software efficiently.  
• Author and effectively communicate necessary system documentation including technical documentation, standard operating procedures (SOPs), methods of procedure (MOPs), and work aids as needed 
• Create and maintain effective working relationships with a wide diversity of individuals in a variety of circumstances
• Maintain exemplary communication skills both verbally and in writing on complex technical and non-technical matters.
• Assist with and participates in project activities as directed by the project manager.
• Adapt quickly to changes in priorities; prioritizes tasks without direct supervision.
• Is self-motivated, proactive and attentive to detail.
• Maintain security and confidentiality of data and information

Minimum Qualifications

• Completion of an undergraduate core program in computer science or a related field.  
• Prior experience in application support, database/data systems management.   
• Knowledge of .net, SQL, Scripting Languages such as JavaScript, Python, PowerShell etc.; Microsoft-Windows Operating Systems; Microsoft Windows Server Operating Systems.
• Knowledge of data governance practices, data analytics practices 
• Experience with Crystal; SQL Reporting Services; Microsoft Power BI a plus.
• Experience in dealing with stakeholders at all levels of an organization and in a diversity of disciplines.
• Exceptional interpersonal, oral, and written communication skills required.

Unusual Working Conditions

• The work environment is typically an office setting.  Employee may be required to be on-call 24 hours, 7 days a week in order to ensure data systems operation; work involves sitting for prolonged periods of time.