Commercial Service Manager

Description

JOB DESCRIPTION

Summary/Objective: The Commercial Service Division Manager is responsible for overseeing all aspects of the commercial Service division.  They are responsible for managing, planning and administering policies and goals for the division ensuring projects are completed in timeframes allotted, within budget, and quality work is completed.  They also are responsible for maintaining customer satisfaction, leading service teams, and setting budgets and financial goals for the division.      

Position Type and Expected Hours of Work:  This is a full- time position with work hours on Monday through Friday, 8 am to 5 pm, some evenings and weekends as needed.    

Essential Duties 

• Learn and properly recite company mission, vision, and core values statements
• Maintain professional appearance and attitude at all times. 
• Attends training and participates in classes
•  Fully participates in company safety program including but not limited to attendance of applicable safety meetings
• Utilizes all safety precautions and wear appropriate safety equipment at all times
• Operate company vehicle following all safety standards and applicable laws
• Clean company vehicle as needed, including exterior washing and interior cleanings.  Vehicle should be kept free of trash, debris, unused food and drink.  Vehicle interior should be swept free from excess dirt.  
• Arrive at work on time, stay late as needed
• Monitor all operations and profitability of the 4 commercial service departments
• Work with field supervisor over commercial projects and personnel training needs.
• Renew contracts with coordinator, check profitability, reprice as needed
• Assist with quoting of repairs
• Assist with parts identification and ordering
• Supervise service and maintenance crews
• Work with customer service to assist with dispatching as needed
• Review call summaries, XOI, and safety forms daily
• Review employee progress
• Recruit potential Gentry employees for all positions.
• Approve spend plans for maintenance sales
• Attend leadership and planning meetings and implement with field.
• Assist with budgets and planning for future
• Meet with customers as needed

Competencies: 

• Clear and Concise Communications 
• Relentless focus on quality and employee retention.
• Business Acumen
• Critical Evaluation; Service Expertise; Ethical Practice 
• Job specific Knowledge and skills
• Leadership and developing others
• Continuous Learning and Professional Development 
• Quality oriented/work standards
• Safety Awareness
• Excellent team player with a win for all attitude.

Supervisory Responsibility: Yes, over entire Commercial Service Division

Work Environment: The job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.  May, on occasion, be required to visit job sites with extreme variations due to conditions, including but not limited to, heat, cold, wet, wind, sunlight, animals, reptiles, insects, and other conditions deemed by job site.  

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Some reaching, bending, stooping, and squatting may be required.  Occasional use of ladders and lifting heavy objects up to 50 pounds individually and 300 pounds as a team, may be required.  

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

This job description does not constitute a contract between employer and employee.  Employer reserves the right to change the job description and may request employee to perform additional duties.

Requirements

  Required Qualifications/Experience

• 10 plus years of commercial Service experience
• Must pass drug and background screens
• Valid drivers license and insurable through company insurance carrier
• EPA Certified
• Valid North Carolina contractors H-3& H-2 license or obtain within 12 months
• Able to communication clearly in English both verbally and in writing
• Intermediate computer skills and experience with Microsoft Office: Word, Excel, Outlook
• Prioritization and organizational skills; ability to multi-task and attention to detail