Compliance & Risk Manager

Location: South Africa (Hybrid)
Reporting to: Head of Business Enablement

Overview

A dynamic organisation is seeking an experienced Compliance & Risk Manager to lead and manage risk, compliance, and information security initiatives across a global client base. This role is critical in ensuring regulatory adherence and audit readiness across multiple regions.

Key Responsibilities

• Develop, implement, and manage risk and compliance frameworks
• Maintain and oversee compliance with standards such as:
  • ISO 27001
  • ISO 9001
• Lead business continuity planning and disaster recovery processes
• Develop and manage policies, procedures, and annual compliance calendars
• Prepare for and manage internal and external audits (including upcoming annual audit)
• Partner with external auditors and third-party vendors
• Ensure compliance training programs (Cyber Security, InfoSec, etc.) are executed
• Monitor and ensure client compliance across multiple jurisdictions (SA, US, UK, EU, ANZ)
• Provide strategic support and enablement across business functions

Requirements

• Degree in Compliance, Risk, Law, Business, or related field
• Minimum 5 years’ experience in risk and compliance roles
• Experience within:
  • BPO or high-volume service environments
• Strong knowledge of:
  • Risk management frameworks
  • Regulatory compliance standards
  • Information security practices

Key Competencies

• Strong attention to detail
• Highly organised and process-driven
• Resourceful and proactive
• Ability to manage multiple stakeholders and deadlines
• Strong communication and audit management skills

Additional Attributes

• Experience working with global clients and regulatory environments
• Ability to operate both strategically and operationally
• Strong vendor and stakeholder management capability