Visitor Management Representative (PBX/Switchboard Department)

Summary

Job Description:

Visitor Management Representative (PBX/Switchboard) 

First & Second Shifts Available 

Be the First Friendly Face That Makes a Difference at Baptist Health!

Are you passionate about helping others and creating a welcoming, safe environment?

Baptist Health is looking for a Visitor Management Representative to join our team! In this important role, you'll be the first point of contact for patients, families, and visitors, providing exceptional customer service while helping maintain a safe and secure hospital environment. If you're friendly, dependable, detail-oriented, and enjoy making a positive impact every day, we encourage you to apply and become part of a team that truly makes a difference!

Job Description: 

• Welcome all patients, visitors, vendors, contractors, and guests in a professional, courteous, and compassionate manner. 

• Provide excellent customer service while maintaining security awareness 

• Answer questions and provide directions throughout the hospital 

• Assist visitors with wayfinding and general hospital information. 

• Resolve routine visitor concerns and refer complex issues to Security or department leadership. 

• Maintain a calm, respectful and service-oriented environment for all visitors. 

• Enforce hospital visitation policies in regard to patient units as well as the facility. 

• Verify visitor authorization for restricted nursing units. 

• Deny entry when visitors fail to meet established security or visitation requirements. 

• Identify and report suspicious activity to Security immediately 

• Assist with after-hours visitor access procedures 

• Coordinate with Security regarding visitor issues requiring intervention. 

• Communicate effectively with nursing units regarding visitation requests 

• Maintain positive working relationships with Patient Access, Nursing, Administrative personnel, and any other department. 

Job Requirements: 

• High School Diploma or Equivalent 

• One-Year related experience 

Benefits: 

• Health, Vision, Dental and Pet Insurance 

• Tuition Reimbursement up to $6,000 annually  

• Company paid Maternity and Paternity Leave  

• Bereavement Leave (includes pets)  

• PTO Sell Back Program  

• Compassionate Leave Sharing Program (PTO Donation) 

• Employee Support Fund, for employees in need of emergency financial support  

• Retirement with Company Match 

• Identity Theft Protection 

• 5 days of Paid Time Off available upon hire  1568

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.