Retail Department Lead (Full-Time)

Description

The Retail Lead is responsible for supporting day-to-day store operations while delivering exceptional customer service and helping develop a high-performing team. Retail Leads work closely with store leadership to maintain merchandising standards, execute department priorities, support team development, and create a welcoming shopping experience for every customer.

Depending on business needs and individual strengths, Retail Leads may work within the Clothing, Hardside, or Front-End areas of the store. Successful candidates combine strong customer service skills, attention to detail, leadership abilities, and a passion for helping customers find solutions that meet their needs.

Retail Leads serve as role models for team members by demonstrating Murdoch's Mission, Values, and Principles while supporting operational excellence throughout the store.

Clothing Lead

Ideal for candidates who enjoy apparel, footwear, merchandising, visual presentation, and helping customers find products that fit their lifestyle. Clothing Leads assists management with overseeing department standards, product presentation, inventory maintenance, and team development while creating an engaging shopping experience.

Hardside Lead

Ideal for candidates who enjoy working with farm, ranch, tools, hardware, automotive, sporting goods, or outdoor products. Hardside Leads support merchandising execution, inventory management, product knowledge development, and team leadership across a wide variety of product categories.

Front End Lead

Ideal for candidates who excel in customer interactions, organization, accuracy, and leading others. Front End Leads assists with cashier training and development, customer service execution, transaction accuracy, and front-end operational excellence while helping lead the team that's responsible for creating customers' first and last impressions of Murdoch's. 

As a Murdoch's Team Member, you will...

• Commit to the success of the team by embracing Murdochs’ mission, values, and principles.
• Provide exceptional customer service with a focus on the customer’s needs and solutions that meet them, in a manner that makes them feel valued and welcome in our stores. This includes greeting each customer that enters the store and thanking each customer as they leave.
• Support the department lead(s) and manager(s) to facilitate the highest standards in merchandising, and store appearance.
• Teacher, trainer, and coach of new and existing team members within the store.
• Merchandise, stock, re-stock, and recover products within the front end and other departments according to Murdoch’s merchandising standards.
• Complete inventory pricing and maintenance duties.
• Create and maintain a safe environment for customers and team members.
• Communicate effectively and create positive working relationships with team members. 
• Exhibit proper radio and phone etiquette.
• Work with the Assistant Store Manager to develop and achieve goals.
• Other duties as needed, throughout the store.

Requirements

As a Murdochian, you must...

•  Strong communication (written, oral, and interpersonal) skills.
•  Strong organizational skills.
•  Positive attitude and demonstrated practice of learning.
•  Excel in a fast-paced, evolving work environment.
•  Familiar with standard concepts and practices within the retail environment.
• Strong Windows-based computer skills – especially with Microsoft products.
• Interest or experience in apparel, farm and ranch, hardware, outdoor recreation, customer service operations, or related retail environments is helpful.

Physical Demands:

•  Stand for a long period of time.
•  Heavy and repetitive lifting (up to 50lbs).
•  Bending, carrying and pushing.
•  Working on a ladder.
•  Repetitive wrist movements on keyboard.
•  Close vision for computer work.
•  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Competitive Benefits + Compensation:

• $19 - $20 per hour depending on experience. 
• Amazing Employee Discount on everything from clothes to power tools to pet food.
• Multiple Health Insurance options to best suit your needs after 60 days.
• Dental & Vision options to complete your health plan.
• Life Insurance to secure your family’s financial future.
• Paid Vacation allows you to relax and recharge.
• Holiday Pay throughout the year so you can celebrate with your family.
• Paid Sick Time empowers you to stay home and focus on your health without losing pay.
• 401(k) with a generous 4% company match to help plan for retirement.
• Paid Parental Leave to take time to bond with your family’s new addition.
• Community Giving Program matches your donations and provides paid volunteer hours.
• Wellness Program saves you money by lowering medical premiums with credits earned.
• Training Program helps you expand your knowledge and skills with over 250 courses.
• Other various Voluntary Insurance Options.