Inside Sales Representative

Summary

We are seeking a driven and customer-focused Inside Sales Representative to support revenue growth by developing new business opportunities and expanding existing client relationships through the sale of branded merchandise, including apparel, drinkware, tech accessories, trade show items, employee gifts, and company stores.

As part of the Sales team, this position will work closely with customers, sourcing specialists, production teams, and creative partners to deliver high-quality promotional products that align with client branding, timelines, and budgets. The ideal candidate is results-driven, highly organized, and passionate about delivering exceptional customer experiences while managing the full sales cycle from prospecting to order fulfillment.

Responsibilities

Lead Triage, Prospecting & Pipeline Management

• Rapidly qualify and respond to inbound leads from website inquiries, trade shows, referrals, and other channels.

• Conduct outbound prospecting through phone calls, emails, and other outreach methods to generate new business opportunities.

• Build relationships with marketing, HR, procurement, and event professionals across small and mid-sized businesses.

• Maintain accurate and up-to-date records within CRM platforms such as HubSpot and Salesforce.

• Manage sales pipelines effectively and ensure timely follow-up on all active opportunities.

• Route repeat buyers and self-service customers to the appropriate channels when applicable.

Sales & Account Management

• Conduct discovery conversations to understand client objectives, branding requirements, budgets, order quantities, and delivery timelines.

• Develop customized merchandise solutions that meet client needs and business objectives.

• Recommend appropriate products and decoration methods, including screen printing, embroidery, engraving, DTF, pad printing, and debossing.

• Prepare accurate quotes that include product costs, decoration charges, shipping costs, and profit margins.

• Manage the full sales cycle from initial outreach through order closure and delivery.

• Grow existing accounts through reorders, seasonal campaigns, onboarding kits, employee programs, and company store initiatives.

Order Management & Client Support

• Coordinate with internal design teams to secure artwork proofs and obtain client approvals prior to production.

• Process purchase orders accurately and ensure order integrity throughout the fulfillment process.

• Partner with sourcing and production teams to confirm inventory availability, production timelines, and shipping schedules.

• Proactively communicate order updates, resolve client concerns, and manage any production or delivery issues.

• Ensure a high level of customer satisfaction through consistent follow-up and relationship management.

Market Knowledge & Professional Development

• Stay informed on promotional product trends, supplier offerings, and industry best practices.

• Continuously build product knowledge to provide effective recommendations to clients.

• Participate in team meetings, training sessions, and ongoing sales development initiatives.

• Support additional sales and business development activities as assigned.

Qualifications

• High school diploma or equivalent is required.

• 1-3 years of experience in B2B sales, inside sales, account management, or a related customer-facing sales role.

• Experience managing sales pipelines and nurturing prospects throughout the sales cycle.

• Comfortable with high-volume phone and email outreach in a goal-oriented environment.

• Strong written and verbal communication skills with a professional and customer-focused approach.

• Strong attention to detail, particularly when managing product specifications, quantities, timelines, and order requirements.

• Ability to manage multiple priorities and a high volume of active opportunities simultaneously.

• Working knowledge of CRM platforms and Microsoft 365 applications.

• Basic proficiency in spreadsheet calculations and quote preparation.

• Strong organizational, time management, and problem-solving skills.

• Ability to thrive in a fast-paced, team-oriented environment.

Preferred Qualifications

• Experience in the promotional products, branded merchandise, print, apparel decoration, or custom manufacturing industries.

• Experience using CRM and order management platforms such as Salesforce, Oracle, CommonSku, or similar systems.

• Familiarity with supplier databases and sourcing platforms such as ESP or SAGE.

• Bachelor's degree in Business, Marketing, Communications, or a related field.

• Experience supporting account growth through reorders, retention, and upselling initiatives.