Office Specialist - Outpatient Rehab (PT/OT/SLP), High Point

37673 High Point Medical Center - Outpatient Rehabilitation: Physical Therapy Elm

Full time

Yes

40

• Monday to Thursday 9:30am to 7:00pm (1hour lunch)
• Friday : 8:00am to 2:30 (30 minute lunch)
• Saturday: 8:00am to 12:00pm optional comp hours or additional hours
• May rarely flex in the same building to other check-in desk for adult patients.
• Closed on major Holidays

Pay Range:

$20.80 - $31.20

Join our busy outpatient rehab clinic and help create a cheerful, welcoming experience for our pediatric patients and their families! This front desk role is a great opportunity for someone who enjoys interacting with patients while supporting the day-to-day operations of a fast-paced clinic.

Education and Experience

• High School Diploma or GED in General Studies required.

Essential Functions

• Checking patients in and out, the majority of whom are pediatric patients
• Scheduling return appointments for PT/OT/SLP services
• Oversees all aspects of general office coordination, including but not limited to bookkeeping, copying, faxing, mailing, filing, and maintaining the office calendar to coordinate workflow and meetings. Greets patients, families, and visitors to the department and assists them as necessary. Exhibits courtesy, cooperation, and respect toward patients, visitors, physicians, supervisors, and co-workers in all personal and telephone interactions to create a positive public image.
• Screens and routes telephone calls in a professional and efficient manner to ensure the accuracy of all messages.
• Provides general clerical support to all staff as required. Tasks may include typing, copying, faxing, photocopying, distributing interoffice and outgoing/incoming mail, and creating announcements, memos, and letters. Plans and prioritizes secretarial functions based on daily workload and customer needs.
• Maintains the patient schedule by providing reminder calls to new patients, calling patients who do not show for appointments, rescheduling cancellations, and actively and continuously filling open appointment times. Takes new patient referrals and ensures adequate information is available for the insurance pre-certification process.
• Verifies patient insurance by obtaining information from the patient or contacting the insurance company. Obtains pre-certification authorization using the best process for the specific insurance, including software, payer websites, and/or voice verification.
• Administers the Credit and Collection Policy accurately. Collects applicable co-pays from patients. Enters daily patient charges into the computer in a timely manner and completes daily reconciliation. Performs and actively monitors collections when necessary.
• Maintains a filing system for information and patient files. Copies medical records in a timely manner as assigned.
• Maintains confidentiality in all aspects of patient, visitor, staff, and organizational information.
• Collects and maintains an inventory of office equipment and supplies.
• Represents the department professionally at all times. Promotes the department positively to customers and the community. Assists with mail pickup and delivery as required. Provides backup and assistance to other staff when needed.
• Attends meetings as assigned and records, prepares, and distributes meeting minutes as required. Participates in in-services or training sessions as required.
• Upholds a professional working relationship at all times and adheres to department rules.

• Performs other duties as assigned by management.

Skills and Qualifications

• Excellent oral and written communication skills
• Strong interpersonal skills
• Strong customer service skills
• Skilled in the operation of routine office equipment

Work Environment

• Clean, well-lit, and comfortable office setting.

Physical Requirements

The position may require the following activities:

• Standing
• Walking
• Sitting
• Bending
• Reaching with arms
• Finger and hand dexterity
• Talking
• Hearing
• Seeing

The position may also require lifting, carrying, pushing, and/or pulling:

• Up to 20 pounds
• Up to 50 pounds
• Up to 100 pounds

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.