ICT Business Partner (Upstream Oil & Gas Waste Management) – Kenya

ICT Business Partner (Upstream Oil & Gas Waste Management) – Kenya

We are seeking to hire an ICT Business Partner who will serve as the primary link between the ICT function and the Upstream Oil & Gas Waste Management business, translating operational, commercial and strategic requirements into effective, scalable and cost-efficient technology solutions. The role will ensure alignment between business priorities and the ICT roadmap while driving ICT demand management, business analysis, digital transformation, technology project delivery, vendor performance and stakeholder engagement. The successful candidate will support upstream oil and gas waste management operations through technology solutions that enhance operational efficiency, business continuity, data management and regulatory compliance. The ideal candidate must possess a Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering or a related discipline, with a Master's degree and relevant professional certifications being an added advantage, and at least 8 years' relevant ICT experience, including 3 or more years in ICT business partnering, business analysis, solution consulting or ICT account management.

Key Responsibilities:

• Act as the principal ICT business partner to the Upstream Oil & Gas Waste Management leadership team, ensuring technology initiatives align with business objectives and operational priorities.
• Engage business stakeholders to identify operational challenges, technology requirements, digital transformation opportunities and areas for process improvement.
• Manage and maintain a consolidated ICT demand register, assessing and prioritising business requests based on strategic alignment, business value, urgency, risk and cost.
• Gather, analyse and document business requirements, process flows, functional specifications and user stories, translating business needs into practical technology solutions.
• Develop business cases, cost-benefit analyses, investment proposals and solution recommendations to support management decision-making.
• Identify opportunities for process automation, systems integration, shared platforms and standardisation to improve operational efficiency and value for money.
• Drive the identification and implementation of ICT solutions supporting upstream oil and gas waste management operations, including field operations, drilling support, waste tracking, remote-site connectivity, asset management, maintenance and HSE reporting.
• Support technology requirements for hazardous waste management, including waste tracking, transportation monitoring, treatment and disposal documentation, compliance reporting and operational performance monitoring.
• Coordinate business requirements for enterprise systems, including ERP applications, finance, procurement, HR, document management, business intelligence and management reporting.
• Represent business stakeholders throughout the ICT project lifecycle, from requirements gathering and project initiation to implementation, testing, acceptance and handover.
• Coordinate with technical teams, project managers, vendors and business owners to ensure ICT projects are delivered within approved scope, budgets, timelines and quality standards.
• Facilitate user acceptance testing, business readiness, user training and change management to ensure successful adoption of implemented solutions.
• Monitor project progress, risks, dependencies, change requests and expected business benefits, escalating significant delivery challenges where necessary.
• Support procurement activities relating to ICT solutions, including preparation of RFPs, vendor evaluations, commercial assessments and contract negotiations.
• Monitor ICT vendor performance against contractual obligations, service-level agreements, costs, service quality and delivery commitments.
• Identify opportunities to optimise software licensing, technology support costs, vendor contracts and overall ICT expenditure.
• Monitor ICT service performance, user satisfaction, system adoption and recurring business-impacting issues while driving continuous improvement.
• Track post-implementation benefits to ensure technology investments deliver anticipated operational efficiencies, cost savings and business improvements.
• Contribute to the development and implementation of the ICT strategy, annual technology roadmap, operating budget and investment priorities.
• Ensure proposed and implemented ICT solutions comply with approved technology architecture, cybersecurity policies, data protection requirements and applicable legal and regulatory standards.
• Work closely with Finance, Procurement, HR, HSE, Legal, Internal Audit and operational teams to ensure technology solutions support effective business processes, internal controls and regulatory compliance.
• Prepare periodic management reports covering ICT demand, project delivery, expenditure, vendor performance, service levels, risks and realised business benefits.
• Build strong working relationships with business leadership, operational teams, technology vendors and other stakeholders to promote effective ICT service delivery and business alignment.

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering or a related discipline. A Master's degree in Information Systems, Information Technology, Business Administration or a related field is an added advantage.
• Professional certification in Business Analysis (CBAP, CCBA or equivalent), IT Service Management (ITIL 4), IT Governance (COBIT), Project Management (PMP, PRINCE2 or Agile) or Enterprise Architecture (TOGAF) is preferred.
• Minimum 8 years' relevant ICT experience, including at least 3 years in ICT business partnering, business analysis, solution consulting or ICT account management.
• Demonstrated experience delivering or supporting enterprise business systems, including ERP, asset management, fleet management or comparable operational platforms.
• Experience in the energy, oil and gas, waste management, environmental services, logistics or other asset-intensive industries is strongly preferred.
• Experience supporting multiple business units within a shared services or multi-entity operating environment is an added advantage.
• Proven experience in stakeholder engagement, business requirements analysis, business case development, project oversight and technology-enabled process improvement.
• Working knowledge of ERP platforms, preferably Odoo, enterprise systems integration, cloud technologies, data management, business intelligence and cybersecurity principles.
• Understanding of upstream oil and gas operations, hazardous waste management, waste transportation, treatment and disposal processes.
• Experience in ICT project governance, vendor management, service-level monitoring, change management and technology investment appraisal.
• Exposure to East African markets and remote or frontier operating environments is an added advantage.
• Strong commercial acumen, analytical, communication, stakeholder management, negotiation and problem-solving skills.
• Demonstrated ability to translate complex business requirements into practical technology solutions and effectively engage both technical and non-technical stakeholders.