- Salary
- $50 – $55/hr
- Location
- Mount Laurel, New Jersey
- Workplace
- Remote
- Type
- Contract
- Education
- Bachelor
- Closing date
- Today
Description
Job Title: Business Analyst II
Location: Mount Laurel, NJ (Remote)
Estimated Duration: 6 Months
Business Management Specialist (US) – Contractor
Job Description
SUMMARY OF THE ROLE:
Typical Day-to-Day Responsibilities
The Business Management Specialist will support the Consumer Deposit Products & Payments business with client acquisition and engagement offer fulfillment, decisioning exception requests, and conducting client-level research on a range of complex financial products and offer qualifiers. This role contributes to the growth of the business by improving Client acquisition, activation, and relationship deepening journeys.
The incumbent is accountable to process, review and execute multiple offer fulfillment inquires and research quests in a timely manner. The Business Management Specialist is expected to work independently, make equitable decisions, and apply best practices to ensure client’s reputational risk is protected.
Depth & Scope:
The Business Management Specialist will support the Consumer Deposit Products & Payments business with client acquisition and engagement offer fulfillment, decisioning exception requests, and conducting client-level research on a range of complex financial products and offer qualifiers. This role contributes to the growth of the business by improving Client acquisition, activation, and relationship deepening journeys.
The incumbent is accountable to process, review and execute multiple offer fulfillment inquiries and research requests in a timely manner. The Business Management Specialist is expected to work independently, make equitable decisions, and apply best practices to ensure client’s reputational risk is protected.
This is a long-term assignment expected to last approximately 6 months.
Job Requirements
Education & Experience:
Location: Mount Laurel, NJ (Remote)
Estimated Duration: 6 Months
Business Management Specialist (US) – Contractor
Job Description
SUMMARY OF THE ROLE:
Typical Day-to-Day Responsibilities
The Business Management Specialist will support the Consumer Deposit Products & Payments business with client acquisition and engagement offer fulfillment, decisioning exception requests, and conducting client-level research on a range of complex financial products and offer qualifiers. This role contributes to the growth of the business by improving Client acquisition, activation, and relationship deepening journeys.
The incumbent is accountable to process, review and execute multiple offer fulfillment inquires and research quests in a timely manner. The Business Management Specialist is expected to work independently, make equitable decisions, and apply best practices to ensure client’s reputational risk is protected.
Depth & Scope:
The Business Management Specialist will support the Consumer Deposit Products & Payments business with client acquisition and engagement offer fulfillment, decisioning exception requests, and conducting client-level research on a range of complex financial products and offer qualifiers. This role contributes to the growth of the business by improving Client acquisition, activation, and relationship deepening journeys.
The incumbent is accountable to process, review and execute multiple offer fulfillment inquiries and research requests in a timely manner. The Business Management Specialist is expected to work independently, make equitable decisions, and apply best practices to ensure client’s reputational risk is protected.
This is a long-term assignment expected to last approximately 6 months.
Job Requirements
Education & Experience:
- Undergraduate degree or relevant professional certifications, designations, or equivalent strongly preferred.
- 3 - 5+ years relevant banking experience
- Strong knowledge of banking industry, including systems, products and services.
- Proven ability to perform multiple tasks in a fast-paced environment.
- Proven Customer service skills, including concern for and ability to identify client issues.
- Able to provide courteous, efficient, and professional customer service to ensure inquiries, sales and/or issues are managed promptly and effectively under all conditions
- Proven ability to meet and exceed Customer expectations and ability to translate technical material and information for nontechnical users.
- Proficiency with Microsoft Office Programs, including Microsoft Excel, Word, and PowerPoint
- Thorough understanding of acquisition and engagement channels in a financial setting
- Strong relationship skills and ability to work across many different areas of the bank
- Organizational skills and ability to comprehend multiple offer variations and client trends
- Experience tracking progress and facilitating traditional and digital creative assets through multiple approval processes
- Team player; positive energy and attitude
- Knowledge of risk management environment, standards and regulations
- Ability to exercise sound judgement in making decisions
- Ability to communicate effectively in both oral and written form
- Ability to analyze, organize and prioritize work while meeting multiple deadlines
- Ability to work successfully as a member of a team and independently
- Ability to handle confidential information with discretion
- Must be eligible for employment under regulatory standards applicable to the position.
- Proficiency in excel
- independent research
- Banking experience – understand financial products
- Strong communication skills
- Experience w/ offers in banking
- Someone who takes initiative
- Problem solving skills
- Fidelity experience
Skills
ExcelRisk ManagementCustomer Service